Customer Service Specialist (Full-Time)

Company: VidaCann
Location: Orlando
Posted on: November 18, 2023

Job Description:

VidaCann is proud to be one of the largest, most advanced and sustainable providers of medical cannabis in Florida. Our mission is to help our Florida friends and neighbors live their healthiest lives with our all-natural, sun-grown cannabis products.
We're currently looking for both Full-Time Customer Service Specialist to join our growing team here in Orlando! The goal of a Customer Service Specialist is to provide excellent customer service by focusing on education, awareness, and client solutions.
Customer Service Specialist Benefits:

• 
  
• Competitive pay rates, monthly incentives and advancement opportunities
  
• Health, dental, vision insurance offered
  
• Paid time off, including major holidays
  
• Wellness Benefit Plan
  
• Sick Time
  
• 401k retirement plan
  
• Employee discount
  
• Early access to your wages ahead of payday
  
• Cancer and Critical Illness Insurance
  
• Life Insurance
  Customer Service Specialist Requirements:
  At least 2 years of customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field preferred.
  
  • 
    
  • High school diploma or equivalent
    
  • At least 21 years or older
    
  • Acceptable driving record
    
  • Ability to pass drug testing and Level 2 Florida State background check
    
    Training will be provided to selected candidates.
    No prior Medical Marijuana or dispensary experience is needed.
    Customer Service Specialist Responsibilities:
    
    • 
      
    • Greeting, assisting, and providing information and necessary services to customers
      
    • Verifying customer ID and cannabis card status.
      
    • Dispensing medication and collecting payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
      
    • Maintaining all online pick-up orders.
      
    • Establishing and maintaining positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
      
    • Working with Dispensary Manager to identify opportunities for dispensary events.
      
    • Planning and coordinating events to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
      
    • Supporting all marketing and sales efforts of the company to ensure sales goals are met.
      
      VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.PI6824c5277ffc-31181-33268892

Keywords: VidaCann, Orlando , Customer Service Specialist (Full-Time), Other , Orlando, Florida