Systems Engineer - Project Hire

Company: Disney Parks, Experiences and Products
Location: Orlando
Posted on: November 15, 2023

Job Description:

"We Power the Magic!" That's our motto at Disney Parks, Experiences and Products Technology & Digital. Our team builds premier immersive digital experiences for the Company's world-class vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.The Systems Engineer will be part of a team passionate about device management and operations support for our cruise ships, private islands, and on-site offices. The Engineer will provide technical support for endpoints including, but not limited to PCs, MacOS, Android, iOS, Linux, printers, antennas, and much more. This role also includes travel to ports around the U.S. and international to assist in supporting ship operations, and to other Disney sites and locations for project work. Travel requirements vary based on ship itinerary schedules, but may be as much as 25-50% at times.This is a "hands-on" engineering role planning, creating and field-testing real-world enterprise solutions. We seek forward-thinking team members who are passionate about delivering quality products and services and enjoy working closely with business partners on both strategic and tactical challenges. Candidate should have excellent verbal and written communication skills, and be able to work independently as a self-starter, utilize good time management skills, and function well within a diverse team.This is a Project Hire position with no guarantee of permanent placement.Responsibilities:

• Install, configure, and manage shipboard endpoints such as PCs, mobile devices, printers, and other smart devices.
• Build new user accounts and groups in Active Directory
• Work with our business partners to plan, design, and implement new projects.
• Work closely with critical shipboard officers to keep them informed of projects and collaborate with them on project and details as appropriate.
• Provide on-site and remote support for applications and hardware on our ships and on-shore sites.
• Warehouse logistics, including processing equipment repairs and shipping project hardware.
• Assemble equipment at our warehouse and other site locations
• Purchase hardware for projects and/or replacements
• Travel to remote ports to setup embarkation equipment and provide training and technical support.Required Skills:
  • 5+ years of experience in technology roles, specific to computer systems engineering, or systems engineering and analysis.
  • Experience centrally handling Windows, MacOS, Android & IOS devices in an enterprise environment.
  • Experience using MECM (SCCM), Jamf, AirWatch, or other central management tools.
  • Solid understanding of Windows, MacOS, Android and iOS operating systems.
  • Self-starter with ability to take initiative and balance multiple priorities
  • Travel between multiple Orlando-based locations including Port Canaveral, with a personal vehicle.
  • Hands-on experience with hardware installations such as PCs, cabling, peripheral, etc.
  • Familiarity with ServiceNow, Jira, or other Ticketing tools
  • Familiarity with Confluence (or other documentation/wikis)
  • Demonstrate outstanding troubleshooting methodology, including the ability to author and teach new methodologies to the team.Preferred skills:
    • Prior maritime experience from a technology perspective
    • Industry certifications in Windows, MacOS, Android and IOS
    • MacOS, IOS and Android experience strongly preferred
    • Demonstrated experience with:
    • AirWatch/WorkforceOne (Strongly preferred)
    • JAMF
    • Automic
    • MECM/SCCM (Strongly preferred)
    • Ansible/AWX
    • Strong PowerShell skills
    • Experience managing GPOsEducation:
      • Bachelor's degree in a related field and/or equivalent work experience

Keywords: Disney Parks, Experiences and Products, Orlando , Systems Engineer - Project Hire, Other , Orlando, Florida