Security Officer Overnight Supervisor
Company: Spire Hospitality
Location: Winter Garden
Posted on: September 13, 2023
Come be part of something big, where you make dream vacations a
reality for all that visit the Grove Resort & Water Park, an
expansive 106-acre hotel destination located just six miles from
Walt Disney World -. The opportunity to grow your career is endless
and abundant. We want you to be part of our large family of fun and
Join Spire Hospitality in helping create unforgettable guest
We're redefining hospitality with a focus on People, Passion, and
Purpose. Join Us.
At SPIRE, we recognize that creating memorable guest experiences
and delivering best-in-class performance for our investment
partners begins with the team we have in place.
We know that every member of our team is vital to our ongoing
success and has played an important role in achieving the
industry-leading results we are known for today. Because we
wholeheartedly believe that as a collaborative, focused,
productive, and diverse team we go further, we always put people
When you join SPIRE, we ensure that you receive the support, tools,
and opportunities you need to grow as an individual, and to excel
in your hospitality career.
Job Overview: Performs protective and enforcement functions in a
courteous and restrained manner in coping with emergencies,
undesired conduct, disturbances and threats to life and property to
maintain a safe and secure environment.
Responsibilities and Duties:
---Spend majority of shift on foot patrol, walking, climbing stairs
of the interior and perimeter of the hotel to observe and identify
potential security and safety risks or undesirable conditions.
Requires verbal communication using pager and two-way radio,
bending, stooping and kneeling as in performing CPR.
---Maintain order in the hotel, dealing with the welfare of guests,
e.g. assisting with door lock problems; coordinate, expedient
response to emergency conditions such as fire, safety hazards and
threats to life and/or property in a calm, rational and persuasive
manner. Handle undesired conduct, violations of hotel policy and
civil laws as warranted for the security and safety of hotel
guests, employees, patrons and property.
---Answer security telephone and safety hotline calls and respond
in a timely manner based on priority.
---Observe the CCTV monitors for any unusual activity and in the
case of suspicious behavior report directly, via radio, to the
supervisor on duty; report any alarms similarly.
---Use a clear, concise speaking voice, listen with empathy,
provide accurate information and document legibly all appropriate
---Memorize and monitor life safety system installed at property
including layout of entire building, alarm pull stations, location
of fire extinguisher and sprinklers.
In addition to performance of the essential functions, this
position may be required to perform a combination of the following
supportive functions, with the percentage of time performing each
function to be solely determined by the supervisor based upon the
requirements of the hotel.
---Check employee packages as they exit to ensure no food or
property is being removed. Screen persons entering this entrance
for purpose and authorization.
---Receive, record and store lost and found items. Research and
respond to inquiries from guests concerning status of items. Mail
out claimed items to owner.
---Provide accurate information to inquirers for directions, hours
of operation, etc.
---Escort guests and employees as required to parking lots, provide
same for employees carrying house banks.
---Assist guest with door lock problems using moderately complex
hand-held electronic apparatus.
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
---Thorough knowledge of the layout of the building, function
rooms, and some knowledge of the city and surrounding areas.
---Ability to effectively deal with internal and external
customers, some of whom will require high levels of patience, tact
and diplomacy to defuse anger and collect accurate information.
---Ability to listen effectively, speak, read and write clearly to
ascertain and document important information.
---Ability to stand, walk and/or sit and continuously perform
essential job functions for duration of shift.
---Hearing and visual ability to observe and detect signs of
---Perform tasks requiring bending, stooping, kneeling, and walking
significant distances between and within buildings on the
---Ability to follow written and or verbal instructions.
---Ability to grasp, lift and/or carry or otherwise move goods
weighing a maximum of 200 lbs. Sufficient manual dexterity in
---Ability to climb stairs and ladders at a rapid pace.
---Ability to perform duties within extreme temperature ranges.
---Any combination of education and experience equivalent to
graduation from high school or any other combination of education,
training or experience that provides the required knowledge, skills
---Prior law enforcement or other military experience
---CPR certification and First Aid training preferred.
---All employees must maintain a neat, clean and well-groomed
appearance (specific standards available).
---Prefer additional language ability.
We offer a comprehensive full-time benefits package consisting of
medical, dental, vision, pet discount program, identity theft
protection, pre-paid legal support, flexible spending accounts,
matched 401K, life, critical accident or illness, short- &
long-term disability, paid time off, wellness programs, wonderful
hotel discounts and much more!
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
Keywords: Spire Hospitality, Orlando , Security Officer Overnight Supervisor, Other , Winter Garden, Florida
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