Operations Supervisor- Orlando City Soccer Stadium

Company: Oak View Group
Location: Orlando
Posted on: May 28, 2023

Job Description:

Oak View Group:Oak View Group (OVG) is the worlds leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners. We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values: We treat each other fairly and with respect.We act with integrity.We have an entrepreneurial spirit.We give back to our global community. More information at?, and follow OVG on?,?,?, and?. Overview:The Operations Supervisor is responsible for the effective management of venue concessions operations including inventory controls, cash controls, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the Director of Operations. The Operations Supervisor must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of the Stadium & Concessions Dept. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required. This role will pay a wage of $20 to $25. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).Responsibilities: Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash. Provide oversight and operational expertise resulting in the smooth, efficient and profitable execution of events. Ability to oversee a large volume of inventory, order product, and manage high volume sales. Supervise all venue concessions operations before, during and after the event. Duties include employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the Director of Operations. Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met. Provide direction and oversight to Concession Stand Managers, Concession Cooks, and Cashiers. Ensure that all State / Federal, OVG and IEC policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to Director of Operations immediately. Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications and training. Relays safety/health issues to management immediately. Ensure event staff and volunteers are aware of work place expectations; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example. Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.Qualifications: Associates Degree (A.A.) or greater in Culinary Management, Business Management, or related field; along with two or more years experience in Concessions Management, other Food & Beverage Management, or related experience. Degree requirement may be substituted for four or more years experience in Concessions Supervision, Food & Beverage Management or related position. Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system. Advanced knowledge of inventory procedures and controls Experience ordering product for a high-volume venue or facility Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and IEC concession operations. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality. Nationally recognized food service sanitation training course certification preferred Nationally recognized alcohol service training course certification preferredStrengthened by our Differences. United to Make a Difference.:At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Vaccination Statement:We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.EEO:Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Keywords: Oak View Group, Orlando , Operations Supervisor- Orlando City Soccer Stadium, Other , Orlando, Florida