Switchboard Operator

Company: AdventHealth Orlando
Location: Orlando
Posted on: May 28, 2023

Job Description:

Description YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION! Operator Specialist - AdventHealth East Orlando Location Address: 7727 LAKE UNDERHILL ROAD, Orlando, 32822 One week it was Tues 3-11p, Friday 3-11p & Sat 3-11p & next week it was Sun 3-11p, Tues 3-11p, & Sat 3-11p . Also covered some PDO shifts on various days 3-11p Top Reasons to work at AdventHealth East Orlando

• AdventHealth East Orlando, a 265-bed community hospital, has been serving East Orlando residents since 1941 as an innovative local leader that fills a vital need in a fast-growing areaA recent 200,000 square-foot expansion project upgraded the hospital to 265 beds, with a spacious patient tower and 80 new private rooms designed to enhance the holistic care experienceAnnual number of emergency cases: 89,018 Work Hours/Shift: Full Time/Part Time/PRN (Shift Information) You Will Be Responsible For: Demonstrates, through behavior, AdventHealths service standards; Keep Me Safe, Make It Easy, Love Me and Own It.
  • Utilizes various computer applications to include a primary and back-up switchboard phone console system and multiple emergency notification systems to process calls and alarms.
  • Initiates and coordinates accurate communications for emergent events to include: code blue, code pink, code orange, code yellow, code green, code black, code red, code purple, code stemi, rapid response, active shooter and telephone outage escalation.
  • Monitors multiple alarm systems to include fire, oxygen and elevators in the PBX area and notifies appropriate personnel when an alarm is received.
  • Utilizes on-call systems and various on-call procedures to contact multiple departments after hours upon request.
  • Maintains an understanding of hospital departments and surrounding areas, stays informed of all changes, reads email in a timely manner and updates resource documents frequently as needed. Qualifications What You Will Need: Required:
    • 1 year of related work experience as a switchboard operator or in customer service field
    • Ability to read, speak, listen, receive, understand and disseminate communications effectively
    • Perform basic computer skills and able to type 30 wpm
    • Proficient in multi-tasking and working independently utilizing logical and safe decision making
    • Sustains calm and courteous composure when dealing with emergencies or dissatisfied callers Preferred:
      • High school diploma or equivalent
      • MS Office products
      • Bilingual skills Job Summary: AdventHealth Operator Specialists service an average volume of 95,000 calls per month in an efficient, courteous and professional manner for 8 hospital locations in a 24/7 environment. Responsible to communicate up to 15 different types of emergency codes for the safest outcome for all. Conducts overhead pages and sends out emergent mass communication text messages accurately and professionally. Maintains flexibility in work schedule and performs assigned tasks to meet the needs of the department and hospital. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category: Operations Organization: AdventHealth East Orlando Schedule: 1 - Day Shift: AdventHealth East Orlando Req ID: 23012867 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Keywords: AdventHealth Orlando, Orlando , Switchboard Operator, Other , Orlando, Florida