Customer Support Specialist
Company: Biller Genie
Location: Orlando
Posted on: May 27, 2023
Job Description:
We are looking for a tech-savvy SaaS Support Specialist -with
great attention to detail and excellent communication skills. As a
SaaS Support Specialist, you will be responsible for responding to
tickets, emails, chats, phone queries and offer -training and
support to customers using Biller Genie.---The ideal candidate is a
self-starter, who can learn quickly, maintain focus, and work well
collaboratively while being responsible for their own results in an
autonomous environment. -About Us:--- Biller Genie is an innovative
invoicing and accounts receivable automation software that helps
companies get their invoices paid faster and eliminate busy work.
Our technology is disrupting the payments and accounting industries
and helps our clients advance, automate, and optimize their entire
Accounts Receivable process. Visit www.billergenie.com to learn
more about our company.------In this role, you will be expected to:
- -
- Assist customers via the ticketing system, phone, email, Zoom,
and chat -
- Identify and troubleshoot customer-reported issues and work
closely with our development team to correct bugs or discrepancies
in our software - -
- Provide positive, polite, and professional customer support
through empathy, understanding, and ingenuity. - -
- Engage with customers in light training as needed to remedy
issues reported -
- Create and document support tickets that include daily
interactions with customers, reported issues, and completed
solutions while following all internal processes at all times.
-
- Author help articles as needed to improve our online
knowledgebase -
- Passionately and diligently work to resolve issues reported by
customers -
- Support internal teams with customer-reported issues and with
general questions about the software -
- Stay up to date with new features released in our software
-
- Keep up in a fun, fast-paced environment surrounded by a
passionate team that believes in the Biller Genie vision and
journey! - -Qualifications: -
- Minimum 1-3 years of tech-savvy customer service experience,
preferably with a SaaS fintech with payment processing being a huge
plus -
- Demonstrated ability to provide superior Customer Service in a
fast-paced environment. - Experience in startups a plus. -
- Ability to multi-task, prioritize and manage multiple projects
and issues simultaneously in a calm, cool, collected manner. -
- Attention to detail and ability to perform in a high-energy
high-expectation environment - -
- Excellent communication (both written and verbal) and
interpersonal skills -
- Experience with QuickBooks, Salesforce, HubSpot, or payment
processing is a plus -This is a fantastic opportunity for a driven
individual who wants to be a part of a great team and be rewarded
for overachievement.---We provide on-the-job training and the
latest technology to help you be successful, but expectations for
you to perform are high and we are growing quickly.---This role is
critical to the growth and success of our business, and you will be
an integral part of our success.---As such, we are looking for an
entrepreneurial-minded individual that believes in our vision and
growth strategies and is looking for a long-term partnership.---
-This is an onsite position that will be held in the Orlando
area.Benefits: -
- Excellent medical, dental, vision, and life benefits available
-
- 401k -
- Flexible PTO -
- Flexible work hours -Powered by JazzHR
Keywords: Biller Genie, Orlando , Customer Support Specialist, Other , Orlando, Florida
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