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Customer Support Representative

Company: Gateway Recruiting, INC.
Location: Longwood
Posted on: March 20, 2023

Job Description:

Essential Duties and Responsibilities:

Ability to liaise and negotiate effectively, not only between the company and the customer but also between various internal departments, including the overseas/international branches of our global company.Ability to communicate clearly and professionally, both verbally and in writing.Process orders and examine pertinent information to determine the accuracy of customer requirements and complaints to determine the course of action &/or responsibility for errors. A high level of attention to detail, multi-tasking, and strong decision-making is necessary for this role. To be able to work within a team, but also possess the initiative and ability to analyze the situation and independently carry out assignments to completion.Maintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both customer and company.Education and/or Work Experience Requirements:
A minimum of 1-year work-related experience in a customer supporting role, preferably in a manufacturing or similar environment.Familiar with computers and software. - G-Suite and Excel are a must, and Pivot tables knowledge is a plus.Strong written, verbal, and organizational skills, along with superior time management and prioritization skills.Experience in developing constructive and cooperative working relationships with others, always maintaining a professional and positive attitude.Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse cultures.Physical Requirements:
Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
Must be able to lift and carry up to 10-15 lbs.Must be able to talk, listen and speak clearly on the telephonePowered by JazzHR

Keywords: Gateway Recruiting, INC., Orlando , Customer Support Representative, Other , Longwood, Florida

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