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UX & Communications Specialist

Company: Experis
Location: Winter Park
Posted on: March 19, 2023

Job Description:

Job Title -QualifyingSummary: The User Experience (UX) & Communications Specialist is an advocate for product users; distilling experiences, flows, and directions into simple, savvy communications across multiple delivery channels and platforms. They will work with users - including owning our product user group - to understand how they think and speak in order to identify needs and translate them into language that is both useful and natural. The UX & Communications Specialist will collaborate with analysts, designers, product managers, researchers, and developers to craft solutions that are strategically sound within the voice of the university and product. They will become the expert of your domain; proactively setting writing and user group standards, best content practices, and iterating processes and procedures. They understand that subtle copy shifts are a significant part of the user experience; and will work closely with the team to ensure the written word and visuals achieve consistent harmony. Essential Duties and Responsibilities:

  • Craft clear, concise in-product copy across a suite of experiences on both desktop and mobile
  • Lead UX strategy, driving mindful discussions with product managers, UX designers, analysts, developers, and stakeholders
  • Lead brand and product leadership to develop and integrate writing standards, product voice, and best practices across a suite of digital products.
  • Lead and drive the adoption of UX writing tools and frameworks including content and user research, metrics, and communications
  • Lead designers and analysts to integrate copy in design comps, specifications and other formal documentation, articles, and guides
  • Own and evolve our Product User Group initiative; including stewarding our community space, conducting focus groups, and providing documentation and analysis
  • Lead the Fuselage Design System's components and usage guidelines.
  • Provide content solutions that scale for a global audience with various segmentations and personalized user experiences
  • Lead product, development, and support teams to create, schedule and deploy internal and public roadmaps, release notes, and pre-release communications for stakeholders and end-usersCompetencies:
    • 3-4 years professional experience in a UX writing, copywriting, content strategy or communications role (agency or in-house)
    • Must be proficient in various writing styles with exceptional grammar and copywriting skills
    • Professional experience using social media platforms; including community management, content creation, and scheduling
    • Working knowledge of design process and general UX/UI design principles
    • Proven ability to present to all levels within an organization; both verbally and in writing
    • Working across simultaneous assignments and operating autonomously in a sometimes ambiguous, start-up environment
    • Comfortable in an Agile environment using Atlassian products (Jira, Confluence)
    • Have an intermediate understanding of web and native app productsEducation and/or Experience:
      • Bachelor's Degree is preferredComputer/Equipment Skills: Must be familiar with the following applications and operating systems:
        --- MacOS
        --- Windows
        --- iOS
        --- Android
        --- Microsoft 365

Keywords: Experis, Orlando , UX & Communications Specialist, Other , Winter Park, Florida

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