Team Lead Activations / Reservations

Company: Hilton Grand Vacations
Location: Orlando
Posted on: March 19, 2023

Job Description:

Job Description As an Activations Team Lead you would be responsible for
executing your position's responsibilities in alignment with our Spirit of
Service culture and driving company success through performing the following
tasks to the highest standards:

• Develop and train Team Members to ensure understanding of
  company policies, standards of conduct, Customer Service, booking/sales
  techniques, dialer protocol, and HGV product knowledge. -
  
  • Assist in executing the overall team production plan and
    help provide direction for Team Members with an emphasis on enhancing the
    overall reservations process. -
    
    • Assist the supervisor in providing a positive team culture
      that is based on the Hilton Vision, Mission, and Values, while providing our
      guests with the highest degree of customer service. -
      
      • Assist and train agents in improving the overall guest
        experience, booking process and work hand in hand with Supervisor to help meet
        overall company goals. Qualifications What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
        • Excellent verbal and written communication skills.
          
          • Must be detailed and possess excellent organizational skills.
            
            • Two (2) years of Timeshare/Vacation Ownership Call Center experience preferred.
              
              • Self-starter, positive team player with exceptional ability to motivate and coach others.
                
                • High School Diploma or equivalent.
                  What will it be like to be a Team Member with Hilton Grand Vacations? At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customers. By allowing the power of our customers to inspire the best in us, we empower our Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them. Through inspired ownership, continual evolution, and a commitment to uphold the highest standards, our Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth.

Keywords: Hilton Grand Vacations, Orlando , Team Lead Activations / Reservations, Other , Orlando, Florida