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Sr. Large Loss Claims Adjuster - Fire/Structure (Central Florida Field)

Company: Citizens Property Insurance Corporation
Location: Orlando
Posted on: March 17, 2023

Job Description:


Searching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents, and the passion that each team member brings. At Citizens, we're building a workforce of top achievers committed to our company's mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens' Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

Settling claims fairly is a service we provide our insured in the state of Florida. The State's largest property insurer has an opportunity for a SENIOR CLAIMS professional to join our field operations based in the Greater Central Florida area. Do the following statements describe YOU? You have experience handling complex personal and/or commercial claims. You enjoy setting your own schedule. You prefer telecommuting work. You enjoy working in the field. You have strong XACTIMATE knowledge and experience. Come share your experience as a SENIOR CLAIMS ADJUSTER with our field unit in the CENTRAL FLORIDA area. You will have the opportunity to set your own schedule and doing what you enjoy most. The ideal candidate for this position will possess prior experience handling large loss fire/structure claims and strong XACTIMATE knowledge and experience. Join us and help ensure our policy holders claims are handled efficiently and fairly, because you, like us, do the right thing.

POSITION SUMMARY: The position is responsible for the investigation, evaluation, negotiation, and settlement of personal and/ or commercial claims of moderate to high complexity, including dispute resolution and/or recovery. This position requires successful completion of Citizens Fundamentals Claims School, which includes obtaining an overall passing score. ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.

Model ethical behavior and execute job responsibilities in accordance with Citizen's core values, ethics, and information protection policies.
Negotiates and settles claims in accordance with Citizens Best Claims Practices and Estimating Guidelines and industry standards.
Researches, analyzes, and interprets policy language and state law as it applies to submitted claims.
Demonstrates proficiency in conducting investigations, damage assessments and claim evaluations.

Documents all relevant information in the electronic claims management system.
Contributes to the business production goals and objectives.
Participates in workload surges and/or catastrophe response as needed, to include mandated overtime during specified catastrophic events. May assist with other Business Units as needed.
May coach, counsel, or train less-experienced staff, may also direct the work of others, may provide input in the performance management, goal setting and review processes


Demonstrates working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
Strong analytical, organizational, negotiation and communication skills.
Ability to work independently, multi-task and adapt to frequent priority changes.
Proficiency in Microsoft Windows environment.
Ability to recognize problematic situations and put into effect creative solutions.

Possesses strong customer service skills and can address customer escalations.


High School Diploma or Equivalent
Associate's degree OR two (2) years relevant experience OR a combination of college education and experience equivalent to two (2) years.


Six (6) or more years of experience handling claims.
Must possess a valid, active, and appropriate Florida adjuster license within 90 days of employment and maintain it as a condition of continued employment. Appointment required.
Within 90 days of employment, must successfully complete all requirements of Citizens Fundamental Claims School which includes obtaining an overall passing score.


Juris Doctor (JD)


1 or more years of adjusting experience.


Bachelor's degree in business administration or field with skills transferable to insurance.
Seven (7) or more years of experience handling claims.
Active Florida Adjuster license (620 or 644).
Industry designations or certifications.
Xactimate proficiency.


This position requires the ability to sit, hear, converse over the telephone and key frequently on a computer for long periods of time (4 or more hours per day). Position may require the ability to be mobile, operate a motor vehicle, climb roofs, and inspect homes including attics & crawl spaces. This position may require occasional overnight travel during catastrophe response; and may be required to work for extended periods of time to include after standard business hours in addition to weekends and holidays during catastrophe response, or as needed.

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!

Retirement savings plan with a generous percent company match
Medical, dental and vision coverage
Company Paid employee basic life insurance and short-term disability
Generous paid time off: vacation, sick and holiday leave
Employee Assistance and Wellness Programs
Tuition reimbursement
Professional and leadership development opportunities
Flexible work schedule and Alternative Work Arrangements
Company Paid Parking
Employee recognition programs
Relocation assistance (where applicable)
Community and volunteering opportunities
Casual dress

Citizens is proud to be an equal opportunity employer.

Primary Location: US-FL-OrlandoJob: ClaimsOrganization: CPIC BUJob Posting: Oct 13, 2022, 3:51:36 PM

Keywords: Citizens Property Insurance Corporation, Orlando , Sr. Large Loss Claims Adjuster - Fire/Structure (Central Florida Field), Other , Orlando, Florida

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