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Sales & Customer Service Associate

Company: Massage Envy
Location: Orlando
Posted on: March 18, 2023

Job Description:

Overview Do you love helping others? Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Dr Phillips. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Dr Phillips franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you: * Help clients understand the benefits of regular massage, skin care and stretch.
* Establish relationships with members and guests to grow and retain a client base.
* Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive. Here's what's in it for you: Join a team that cares about each other and cares about YOU! We offer flexible scheduling, a supportive environment, and plenty of chances to grow! We offer a culture of CARE that inspires you to be your best with: * Free and discounted Self-Care services with our Self-Care Club! Full time employees earn 1 free hour session every month, plus an additional on your birthday and anniversary.
* Free Employee Assistance Program that offers 24/7 support for stress & anxiety, substance abuse, relationships, and work-life balance. *Paid time-off for full-time employees beginning at your 1 year anniversary!
* Monthly bonuses for performances for sales, customer satisfaction, and more! We also have ongoing contests and seasonal events to challenge yourself and earn more!
* Employee Appreciation Events! We offer competitive compensation that guarantees your hard work is rewarded with: * Guaranteed hourly pay beginning at $12.00/hour!
* Monthly and seasonal performance-based bonuses!
* A dynamic, energizing environment where you're consistently challenged, never bored.
* Continual training to help you grow and refine your sales and customer service skills. What do we stand for? We help people feel their best. We believe in: * Caring about our guests and members!
* Upholding the Massage Envy values of optimism, gratitude, excellence, consistency, and empathy.
* Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members. What We'll Accomplish Together What are the responsibilities? As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes: * Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
* Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
* Driving member retention through outreach via phone and email to current members.
* Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
* Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members. What it Takes to Succeed What are we looking for? We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are: * Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
* People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing).
* Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
* Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
* Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
* Great teammates who can work well with others in a fun and fast-paced environment.
* Supporters of total body care with a general knowledge of massage and skin care services. We Believe Our Differences Make Us Better We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you. * Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Keywords: Massage Envy, Orlando , Sales & Customer Service Associate, Other , Orlando, Florida

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