Member Services Representative, Roper YMCA Family Center
Company: YMCA of Central Florida
Location: Winter Garden
Posted on: January 27, 2023
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Job Description:
Job Type Part-timeDescriptionThe position is responsible for
communicating with member/visitors in a highly professional manner;
retaining membership, answering the telephone, answering member
questions, and various clerical tasks as assigned.Perform facility
access control duties by checking in members and program
participants entering the building. Ensure that membership card is
presented or proper guest fee, if required, is paid.Conduct
interviews/tours to promote membership to prospective
members.Assist members and customers courteously. Meet and greet
members and visitors in a positive and professional manner as a
representative of the YMCA of Central Florida.Answer the telephone
in a prompt, courteous manner.Enter membership and program
enrollment data into applicable technology systems/software, print
receipts, and give receipts to members and program
participants.Ensure the security of the association enforcing
policy regarding visitors and maintains visitors log.Give
membership and program information to walk in and phone in
customers.Assist Membership Director and perform miscellaneous
tasks as directed and required.Perform routine filing and posts all
rosters.Maintain clean and professional appearance for self and
facility.Promote and represent the mission and core values of the
YMCA of Central Florida in the Family Center and its programs.All
other duties assigned by Management. Requirements High School
Graduate or equivalent required.One year of customer service
experience preferred.Demonstrated computer knowledge and data entry
skills.Excellent verbal, written and interpersonal communication
skills.Excellent follow through actions regarding
communication.Desire and ability to work with people of all
ages.Demonstrated responsibility and dependability.Must exhibit
patience, sensitivity and understanding.Must be willing to work a
flexible schedule, which may include weekends and holidays as
needed.May be required to sit or stand for extended periods of time
while demonstrating manual dexterity in order to accurately work on
the phone, computer keyboard, and other equipment.WORKING
CONDITIONSThe physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.The employee needs sufficient strength, agility
and mobility to perform essential functions and to supervise
program activities in a wide variety of indoor and outdoor
locations.While performing the duties of this job, the employee is
regularly required to use a computer for extended periods of time
and be able to communicate using a computer and phone/smart
device.The employee frequently is required to sit and reach, and
must be able to move around the work environment.The employee must
be able to perform light work: exerting up to 20 pounds of force
occasionally, and/or up to 10 pounds of force frequently, and/or a
negligible amount of force constantly to move objects.Specific
vision abilities required by this job include close vision,
distance vision, and the ability to adjust.The noise level in the
work environment is usually moderate.DISCLAIMERSMust complete
successful background screening, which includes criminal and drug
screening.All of the above duties and responsibilities are
essential job functions subject to reasonable accommodation. The
YMCA promotes an equal employment opportunity work place which
includes reasonable accommodation of otherwise qualified disabled
applicants and employees. Please see your manager should you have
any questions about this policy or these job duties.This job
description may not be all-inclusive and employees are expected to
perform all other duties as assigned and directed by management.
Job descriptions and duties may be modified when deemed appropriate
by management.
Keywords: YMCA of Central Florida, Orlando , Member Services Representative, Roper YMCA Family Center, Other , Winter Garden, Florida
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