Hospitality Service Support - Lake Buena Vista
Company: Hooters of America, LLC
Location: Orlando
Posted on: January 27, 2023
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Job Description:
Overview
The mission of Hooters is to "Make People Happy" and the
Hospitality Service Support position strives to provide an
exceptional experience for our guests including a sincere positive
greeting, quick and efficient service and a clean and friendly
atmosphere. You will have the opportunity to be cross trained in
three areas of responsibility.
Performing the Host role; ultimately responsible for greeting the
customer immediately when they enter Hooters. This position must
possess a personal and energetic personality to welcome and seat
guests ensuring their needs are accommodated. The Host recognizes
and knows how to assist parties with children, large parties,
businessmen/women and all other types of people that enter Hooters
doors. The Host controls the flow of the restaurant through seating
and to alleviate Hooters Girls from getting multiple tables at one
time to ensure each guest gets an excellent service experience. The
Host must be aware of new menu items and specials and be able to
answer all questions about the menu. The Host may also act as the
person responsible for selling Merchandise.
Preforming the To-Go role; taking orders via phone, delivery
service apps/tablets, online orders, and walk-in guests. This role
time, and order accuracy. Additional duties of this position will
include suggestive selling, ensuring order accuracy, orders
packaged accurately, and receiving payment. The To-Go position must
be aware of new menu items and specials and be able to answer all
questions about the menu.
Performing the Staff role; maintaining cleanliness and sanitation
of various areas of the restaurant to include the parking lot,
Front of House, and restrooms. This role plays a significant part
of the guests' perception of the atmosphere. Attention to detail of
restaurant needs in all aspects of staff support responsibilities.
Keeps all wait stations full stocked and maintained. If applicable,
Staff may assist in stocking and cleanliness of the Hooters bar
area and performing Food Runner task. The ability to prioritize
multiple tasks to ensure operations run efficiently is important.
All employees will be required to embrace the Company's core
values: Show You Care, Elevate the Spirit, Respect Everyone, Values
Feedback, and Exceeds Expectations.
Responsibilities
a. Guest Happiness
--- Food & Beverage Quality Assurance
--- Order Accuracy
--- Speed of Service
--- Accurate Food Presentation
--- Friendly & Attentive Customer Service
b. Financial Management
--- Responsible Cash Handling
c. Brand Operating Standards
--- Welcoming, Personal, & Courteous
--- Ensures Proper Sanitation and Food Handling
--- Prepared, in Uniform & Punctual for Shift
--- Cleanliness
d. Other
--- Menu Knowledge
--- Rotation Seating
--- Aware of Events & Specials
--- Sense of Urgency
--- Store Events Spokesperson
--- Ensures Proper Sanitation and Cleanliness of Sell Windows and
Wait Stations
--- Facility Maintenance and Cleanliness
--- Ensures Products are Available for FOH Employees
Qualifications
--- Must be 17/18 years of age or older
--- Customer Service Skills
--- Basic Mathematical Computations Skills
--- Ability to Promote Brand Integrity
--- Ability to Maintain Professionalism at All Times
--- Ability to Communicate Clearly
--- Ability to Work Well with Others
--- Ability to Multi-Task within a Fast-Paced Environment
--- Ability to Adapt to Change
--- Menu Knowledge
--- Knowledge of Sanitation and Use of MSDS
All applicants applying for a position involved in the service of
alcoholic beverages must have a valid ServSafe alcohol
certification, and all applicants must have any other legally
required certification prior to beginning work and in order to be
eligible to work for Hooters. The applicant will not be compensated
for the completion of any training required to get the required
certification, and gaining such certification does not guarantee
the applicant continued employment.
Hooters of America LLC. is an equal opportunity employer and
committed to workplace diversity. M/F/D/V are encouraged to
apply
Keywords: Hooters of America, LLC, Orlando , Hospitality Service Support - Lake Buena Vista, Other , Orlando, Florida
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