Company: Tidal Basin
Posted on: January 27, 2023
Position Summary: In response to the COVID-19 pandemic, the
Department of Children and Families (DCF), through Emergency Rental
Assistance funding, is offering emergency rent and utilities
assistance for renters living within Florida who have experienced a
reduction in household income, increased expenses, or other
financial hardship due to the COVID-19 pandemic.The objective of
theEligibility Specialistis to supervise case management
servicesforan assigned caseload of low- and moderate-income
applicants seeking rental and utility assistance in the wake of the
COVID-19 Pandemic.Additionally, theEligibility Specialistis
responsible for meeting production goals and deadlines.This is a
production-based program, so clearing assigned caseloads through
queues is an essential job function and success in the position
will be evaluatedaccordingly.
TheEligibility Specialistswill process client applications for
assistance and serve as the primary representatives for the
Program. TheEligibility Specialistwill be responsible
forvariousduties, including, but not limitedtoreview of intake
forms to determine clients eligibility for program benefits,
recommendations for award, finalizing agreements for execution, and
income verification.In addition, the Eligibility Specialist will
communicate directly with tenants and landlords to ensure that all
application materials have been received and vetted. The
Eligibility Specialist will be responsible forhelpingto
resolveissues identified in quality control.TheEligibility
Specialistis responsible for ensuring any services provided to the
client are documented in program tracking systems.
Provide expert case management services for rental and utility
assistance in a federally funded program. Specific duties may
Review of intake forms to determine clients eligibility for program
Preparing and calculatingrecommendations for award.
Finalizing agreements for execution.
Income verificationfor applicants.
Communicate directly with tenants and landlords to ensure that all
application materials have been received and vetted.
Resolve issues identified in quality control.
Manage production goals for the case management unit.
Meet case management deadlines in a fast-paced work
Collect, compile, report and maintain necessary data in program
tracking systems for statistics and reporting.
Perform other duties as assigned.
Required Skills and Competencies:
Excellent organizational skills and attention to detail
Strong interpersonal, analytical and problem-solving skills
Previous case management experience on a federally funded program a
Demonstrated Customer Service expertise
Ability to communicate effectively, verbally and in writing
Excellent time management skills with a proven ability to meet
Experience working with landlords, utility providers, or on
programs that provide financial assistance to low-income
Required Education and Experience:
Associate orBachelorsdegree in social services orotherrelevant
At least 2+ years of relevant experience in case management,
financial management, accounting, application processing,
grant-funded government programs, orotherrelevant field
Proficient in MS Office Suite
Case Management experience with a focus on programs that provide
financial assistance to low-income applicants a plus
Experienceincase management portals a plus
All project staff must pass a level 2 background screening for
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Keywords: Tidal Basin, Orlando , Eligibility Specialist, Other , Orlando, Florida
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