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Eligibility Specialist

Company: Tidal Basin
Location: Orlando
Posted on: January 27, 2023

Job Description:

Position Summary: In response to the COVID-19 pandemic, the Department of Children and Families (DCF), through Emergency Rental Assistance funding, is offering emergency rent and utilities assistance for renters living within Florida who have experienced a reduction in household income, increased expenses, or other financial hardship due to the COVID-19 pandemic.The objective of theEligibility Specialistis to supervise case management servicesforan assigned caseload of low- and moderate-income applicants seeking rental and utility assistance in the wake of the COVID-19 Pandemic.Additionally, theEligibility Specialistis responsible for meeting production goals and deadlines.This is a production-based program, so clearing assigned caseloads through queues is an essential job function and success in the position will be evaluatedaccordingly.

TheEligibility Specialistswill process client applications for assistance and serve as the primary representatives for the Program. TheEligibility Specialistwill be responsible forvariousduties, including, but not limitedtoreview of intake forms to determine clients eligibility for program benefits, recommendations for award, finalizing agreements for execution, and income verification.In addition, the Eligibility Specialist will communicate directly with tenants and landlords to ensure that all application materials have been received and vetted. The Eligibility Specialist will be responsible forhelpingto resolveissues identified in quality control.TheEligibility Specialistis responsible for ensuring any services provided to the client are documented in program tracking systems.

Duties/Responsibilities:
Provide expert case management services for rental and utility assistance in a federally funded program. Specific duties may include:
Review of intake forms to determine clients eligibility for program benefits.

Preparing and calculatingrecommendations for award.

Finalizing agreements for execution.

Income verificationfor applicants.

Communicate directly with tenants and landlords to ensure that all application materials have been received and vetted.

Resolve issues identified in quality control.

Manage production goals for the case management unit.

Meet case management deadlines in a fast-paced work environment.

Collect, compile, report and maintain necessary data in program tracking systems for statistics and reporting.

Perform other duties as assigned.

Required Skills and Competencies:
Excellent organizational skills and attention to detail

Strong interpersonal, analytical and problem-solving skills

Previous case management experience on a federally funded program a plus.

Demonstrated Customer Service expertise

Ability to communicate effectively, verbally and in writing

Excellent time management skills with a proven ability to meet deadlines

Experience working with landlords, utility providers, or on programs that provide financial assistance to low-income applicants.

Required Education and Experience:
Associate orBachelorsdegree in social services orotherrelevant field;OR,

At least 2+ years of relevant experience in case management, financial management, accounting, application processing, grant-funded government programs, orotherrelevant field

Proficient in MS Office Suite

Case Management experience with a focus on programs that provide financial assistance to low-income applicants a plus

Experienceincase management portals a plus

All project staff must pass a level 2 background screening for employment.

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Keywords: Tidal Basin, Orlando , Eligibility Specialist, Other , Orlando, Florida

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