SVP, Property Operations

Company: Corvias Group LLC
Location: Orlando
Posted on: January 27, 2023

Job Description:

DescriptionWho We Are
At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.
How You'll Contribute to the Team
The Senior Vice President (SVP), Property Operations is responsible for ensuring operational, financial and programmatic outcomes that deliver value to our residents and partners through an empathetic leadership presence. Aligning property management service in the assigned business segment with company goals and partnership requirements is at the forefront of this role.
While the role is remote, we currently only hire selected candidates from the following states: AL, FL, GA, ID, IN, KS, KY, LA, MA, MD, MI, NC, NE, OK, RI, SC, TN, TX, WI.
Primary Responsibilities Include:

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• Participate in and contribute to regular strategy and operations meetings with Asset Management and PM leadership teams to develop long-range property management objectives and organizational plans within the assigned business segment.
  
• Instill and promote the Corvias culture/philosophy across the property management teams at the assigned business segment.
  
• In coordination with the EVP, Property Management develop and implement the appropriate customer service program and evaluation tools and surveys to identify and implement operational improvements to continually increase customer satisfaction and ensure each location meets targeted goals.
  
• Interact with all stakeholders to promote the partnership program and Corvias initiatives for improving quality of life for residents.
  
• Lead regular operations meetings to promote operational consistency across locations, educate and inform, ascertain team accomplishments and monitor progress of initiatives and program goals.
  
• Facilitate regular financial calls as required to provide property management results summary.
  
• In conjunction with the Corporate Communications team, develop and implement annual resident communications plans.
  
• Lead the analysis of occupancy, operational, income, expense, customer satisfaction, etc. data to identify operational issues and develop strategies to address any areas of concern.
  
• Ensure maximum consistency across locations of positive operational programs and develop process improvements for negative operational matters.
  
• Coordinate with construction and development to include the property management perspective.
  
• In conjunction with the EVP, Property Management, lead the internal communication and coordination with support functions to achieve operational goals.
  
• Monitor overall employee morale and work with location leadership teams to maintain/improve team morale, promote personal accountability and drive engagement.
  
• In the assigned business segment, lead the property operations function to achieve budgeted financial goals and fee generation across the portfolio.
  
• Provide budgetary recommendations to the Asset Management group.
  
• Direct the necessary financial analysis and reporting to support the management of PM operations in the assigned business segment.
  
• Work closely with the EVP, Property Management and the Asset Management team to develop long range plans, group goals and growth objectives.
  
• Supervise and manage the PM leadership groups in managing the preparation and review process of annual property management operating plans' budgets in the assigned business segment so that they align with corporate goals.
  
• Oversee and supervise the monthly financial review process for the assigned business segment including follow-up with senior corporate and installation leadership on financial performance.
  
• Work with Managing Director, Property Management and Asset Management group to manage and guide the development of strategic plans, long-term capital plans, annual goals, budgets, and schedules.
  
• Other duties as assigned.
  
  Role Specific Requirements Include:
  
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  • Bachelor's degree in Business, Marketing, Real Estate or related field.
    
  • The professional designations of Certified Defense Privatization Manager and/or Certified Property Manager (or equivalent) or active candidacy for these designations are required.
    
  • 20+ years' progressive property management experience within a professional management organization(s) is required, with demonstrated responsibilities for a diverse multi-site/scattered portfolio of conventional, student, LIHTC, subsidized, and/or government housing properties.
    
  • 10+ years' experience working at the corporate or regional level with a multi-site/scattered portfolio of more than 20,000 units/beds under management is required.
    
  • Proven process and operating results improvement in the areas of financial management (including budgeting and NOI), staffing/evaluating, and customer satisfaction is required.
    
  • Proficiency in Microsoft Office and competency in YARDI Property Management software or equivalent industry related software is required.
    
  • Ability to travel 50%+ of the time.
    
  • A valid driver's license is required.
    
    Competenciess:
    
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    • Business Acumen - The innate ability to understand and think about everything through the lens of business impact, ultimately ensuring that the most impactful, beneficial business decisions are being made.
      
    • People Leadership - Inspires, motivates, and empowers people to achieve organizational goals. Coaches, mentors, and manages employee experience and employee performance through mindful preparation. Creates space for others to lead.
      
    • Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
      
    • Inclusion - Contributes to an environment in which all employees feel a sense of belonging, valued for their differences, and empowered to participate and contribute freely.
      
    • Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
      
    • Emotional Intelligence - Demonstrates self-awareness in identifying their emotions and regulating their behavior. Seeks to understand and empathize with others' emotions, needs, and perspectives to guide their interactions.
      
    • Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
      
    • Results Orientation - Maintain an appropriate focus on outcomes and accomplishments. Driven by achievement and persist until the goal is reached. Conveys a sense of urgency to make things happen with appropriate respect for the need to balance short- and long-term goals.
      
    • Influence - Impacts others' thinking, decisions, or behavior through inclusive practices and relationship building. Drives action through influence, often without authority.
      
    • Negotiation - Negotiates in a manner that results in positive business outcomes, while maintaining strong relations with the other party.
      
      Exceptional Benefits for Exceptional Team Members
      As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.
      Corvias employees are eligible for:
      
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      • A choice between two benefit-rich medical, dental and vision plans
        
      • 401(k) with immediate 100% vesting and contribution match
        
      • Generous paid time off that increases throughout your career
        
      • 12 paid holidays
        
      • Paid time off to volunteer
        
      • Tuition reimbursement to support growth and development
        
      • 100% paid life and AD&D insurance
        
      • Short-term and long-term disability coverage
        
      • Maternity leave
        
      • Paternity Leave
        
      • Military Leave
        
      • Flexible Spending Accounts (Health and Dependent Care)
        
      • Complimentary Employee Assistance Program
        
        Corvias Group, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws.
        Learn more about Corvias' External Recruiting Policy.
        Learn more about Pay Transparency.
        
        Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
        
        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Corvias Group LLC, Orlando , SVP, Property Operations, Other , Orlando, Florida