Reception Administration

Company: Careerbuilder-US
Location: Orlando
Posted on: January 26, 2023

Job Description:

**Description**
---*All the benefits and perks you need for you and your family:**

+ Benefits from Day One

+ Paid Days Off from Day One

+ Student Loan Repayment Program

+ Career Development

+ Whole Person Wellbeing Resources

+ Mental Health Resources and Support

+ Pet Insurance*

+ Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
---*Our promise to you:**

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
---*Schedule:** Full-Time
---*Shift** : 40 Hours
---*Location: 601 East Rollins Street, Orlando, FL 32803**
---*The community you'll be caring for**

+ Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

+ serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

+ AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

+ We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
---*The role you'll contribute:**

Under general supervision, the Administrative Receptionist (known as the "Adventure Guide Captain" at Children's Hospital) is responsible for personally facilitating the appropriate, accurate flow of information and services needed to anyone in/or calling the hospital, in the most expeditious, courteous, professional, and customer service-oriented manner possible, while adhering to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
---*The value you'll bring to the team:**

+ Demonstrates, through behavior, AdventHealth's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

+ Provides a consistently high level of service and satisfaction to patients and guests focusing on the ADVENTHEALTH Mission: To Extend the Healing Ministry of Christ; and Vision: To Become a Global Pacesetter Delivery Preeminent Faith Based Healthcare.

+ Answers phone using excellent telephone etiquette, and responds to requests in a courteous, professional and efficient manner.

+ Promotes a caring work environment - courteous, thoughtful and supportive of co-workers in a strong teamwork environment.

+ Uses computer skills to assists guests, patients, and healthcare team with appropriate information.

+ Participates in departmental performance improvement initiatives.

+ Maintains up-to-date and thorough knowledge of the Main Hospital, Children's Hospital, and/or ancillary locations, as applicable, such as the Medical Plaza, and ADVENTHEALTH, and associated phone numbers.
---*Qualifications**
---*The expertise and experiences you'll need to succeed:**

+ Prior customer service experience

+ Ability to understand guests' needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer

+ Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests' needs

+ Basic computer, typing, and fax machine knowledge

+ Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians

+ Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
---*Category:** Administrative
---*Organization:** AdventHealth Orlando
---*Schedule:** 1 - Day
---*Shift:** AdventHealth Orlando
---*Req ID:** 22041420

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Keywords: Careerbuilder-US, Orlando , Reception Administration, Other , Orlando, Florida