Orlando Onsite Technical Support & Sales Representative PPX

Company: Asurion
Location: Orlando
Posted on: January 26, 2023

Job Description:

Job Description Summary:This position requires newly hired Technical Support and Sales Representatives to work in our office located at 4000 Millenia Blvd, Orlando, FL 32839Pay rate: $20/hour Guarantee payMonday Friday Schedules between 8am to 10pm ESTMake money moves with Asurion! $20 per hour is the guaranteed minimum pay. After training you will move to a Pay Per Experience model where you will get paid for each completed conversation with a customer. Our top experts make up to $32+/hour. During offline hours (meetings and coaching) you will be paid at an Hourly Rate of $20/hour.Asurion offers affordable medical, dental and vision benefits program (Some plans average under $20/paycheck for single coverage; rates vary by location)At Asurion, we dont just provide customers with exceptional servicewe create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.Our sales & tech support reps are solution driven. They build authentic relationships with customers, manage one-on-one conversations via chats, emails and over the phone and get to know each customers specific needs. Our team works hard to service and upsell products that give each customer the best experience with their technology.As a sales and technical support representative, heres what you can expect to do:Evaluate and troubleshoot customer concernsIdentify technical issues, deploy solutions with efficient, clear, courteous, and accurate communicationSell Asurion smart home and other products on every callExplain device capabilities, wireless carrier data product offerings and company policiesMeet goals and grow from feedback and coachingUtilize call center technology to troubleshoot, input, track and report customer issuesWhen needed, escalate calls to the appropriate tier of customer service functionJob Description:Heres what youll bring to the team:High school diploma or equivalentCustomer service experience and a desire in upselling to customersAbility to retain knowledge- Learns and memorizes product information and customer informationAttention to Details - Provides care and attention to every customer issue.Friendly, Professional, Respectful Projects a warm and friendly demeanor, exhibits professionalism and respect. Skilled in politely addressing customers, showing patience and empathy in resolving customer concernsFlexible - Ability to meet the needs of each customer, adapting and flexing to customer needs and business needs, accordinglyOrganization Multitasks with speed and accuracyProblem Solving Ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer serviceDedication- Reliable track record in attendance and performanceAbility to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)Computer literacy (type 25-35 words per minute and learn call center software)A passing hiring assessment (soft skill scenario modeling and product knowledge)Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)Bilingual skills are a plusWe take care of you (benefits/perks):Competitive pay and inclusive benefitsCareer growth opportunitiesOngoing training to grow your skillsAnd more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

Keywords: Asurion, Orlando , Orlando Onsite Technical Support & Sales Representative PPX, Other , Orlando, Florida