Orlando Onsite Technical Support & Sales Representative PPX
Company: Asurion
Location: Orlando
Posted on: January 26, 2023
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Job Description:
Job Description Summary:This position requires newly hired
Technical Support and Sales Representatives to work in our office
located at 4000 Millenia Blvd, Orlando, FL 32839Pay rate: $20/hour
Guarantee payMonday Friday Schedules between 8am to 10pm ESTMake
money moves with Asurion! $20 per hour is the guaranteed minimum
pay. After training you will move to a Pay Per Experience model
where you will get paid for each completed conversation with a
customer. Our top experts make up to $32+/hour. During offline
hours (meetings and coaching) you will be paid at an Hourly Rate of
$20/hour.Asurion offers affordable medical, dental and vision
benefits program (Some plans average under $20/paycheck for single
coverage; rates vary by location)At Asurion, we dont just provide
customers with exceptional servicewe create a positive experience
for our employees, helping them grow their careers while they help
customers enjoy and do more with their technology.Our sales & tech
support reps are solution driven. They build authentic
relationships with customers, manage one-on-one conversations via
chats, emails and over the phone and get to know each customers
specific needs. Our team works hard to service and upsell products
that give each customer the best experience with their
technology.As a sales and technical support representative, heres
what you can expect to do:Evaluate and troubleshoot customer
concernsIdentify technical issues, deploy solutions with efficient,
clear, courteous, and accurate communicationSell Asurion smart home
and other products on every callExplain device capabilities,
wireless carrier data product offerings and company policiesMeet
goals and grow from feedback and coachingUtilize call center
technology to troubleshoot, input, track and report customer
issuesWhen needed, escalate calls to the appropriate tier of
customer service functionJob Description:Heres what youll bring to
the team:High school diploma or equivalentCustomer service
experience and a desire in upselling to customersAbility to retain
knowledge- Learns and memorizes product information and customer
informationAttention to Details - Provides care and attention to
every customer issue.Friendly, Professional, Respectful Projects a
warm and friendly demeanor, exhibits professionalism and respect.
Skilled in politely addressing customers, showing patience and
empathy in resolving customer concernsFlexible - Ability to meet
the needs of each customer, adapting and flexing to customer needs
and business needs, accordinglyOrganization Multitasks with speed
and accuracyProblem Solving Ability to efficiently resolve issues
and meet customer expectations while maintaining a standard of
quality customer serviceDedication- Reliable track record in
attendance and performanceAbility to spend 4-8 hours per day
sitting and working at a computer in a call center environment
(noise levels, using headset 90% of the time)Computer literacy
(type 25-35 words per minute and learn call center software)A
passing hiring assessment (soft skill scenario modeling and product
knowledge)Working knowledge of (or ability to learn) multiple
hardware platforms and operating systems (Windows, Android,
Blackberry OS, Apple iOS, wireless technology, wireless equipment
and applications)Bilingual skills are a plusWe take care of you
(benefits/perks):Competitive pay and inclusive benefitsCareer
growth opportunitiesOngoing training to grow your skillsAnd more!
Asurion offers a wide range of perks and benefits for mental,
physical and financial health
Keywords: Asurion, Orlando , Orlando Onsite Technical Support & Sales Representative PPX, Other , Orlando, Florida
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