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Front Desk - PSR

Company: Health Care Center For The Homeless
Location: Orlando
Posted on: January 27, 2023

Job Description:

Job Description Covid-19 Protocol:
As part of its continued efforts to maintain a safe workplace for employees, Health Care Center for the Homeless dba Orange Blossom Family Health requires that all newly hired employees be fully vaccinated (as defined by the CDC) against the coronavirus by the first day of employment as a condition of employment, to the extent permitted by applicable law. HCCH/OBFH will consider requests for reasonable accommodations due to medical and/or religious reasons on an individual basis in accordance with applicable legal requirements.

Job Title: Patient Service Representative/ Patient Advocate Classification: Non-Exempt

Team Assignment: Medical Department-Front Desk Reports To: Site Operations Manager

Purpose: Patient Service Representatives (PSRs) are the first contact for all patients, visitors, volunteers, and staff entering the clinic. They are responsible for maintaining a cordial, comfortable, and professional environment. PSRs facilitate the registration and processing of each patient from check-in to check-out. PSRs assist with the day to day needs of clinic patients and visitors. Front desk support services include, but are not limited to medical records, charge review & entry, appointment scheduling, & patient advocacy.


1. Open secured front office area by 7:45am each business day.
2. Retrieve & return patient voicemails mid-morning & at close of business.
3. Register all new & established patient accounts for services.
4. Verify eligibility and benefits for each patient 1-day in advance.
5. Review patient financial responsibility for medical, behavioral health, & pharmacy services during the initial registration process & annual renewal.
6. Collect co-payment fees according to the sliding fee schedule.
7. Monitor front lobby area for emergencies.
8. Collect & scan all registration required forms necessary to verify identify, proof of income, and residency.
9. Daily appointment confirmation calls for behavioral health patients 1-day in advance as applicable.
10. Reschedule medical & behavioral health appointments as directed.
11. Balance open journal by reviewing & comparing all daily collections to the open journal report for accuracy & even balance.
12. Answer calls utilizing the Front desk telephone etiquette, take detailed messages, provide general information regarding services, and route all incoming calls to the appropriate staff or department.
13. Provide community resources to patients not eligible or inappropriate for our services.
14. Distribute and collect patient satisfaction surveys monthly.
15. Analyze & evaluate all medical record requests in accordance with departmental policies & procedures.
16. Enter & scan original medical record request into the patient electronic medical record.
17. Ensure all medical records are accurate and complete prior to disclosing information according to department policy.
18. Reports all HIPAA violations and/or potential risks related to the release, use, and/or maintenance of medical records to the Privacy Officer.
19. Able to lead, guide, and train staff, student employees, interns, and/or volunteers performing task involving patient health information.
20. Performs miscellaneous job-related duties and/or functions as assigned.


High school diploma/GED with 2 to 4 years experience directly related to the duties and responsibilities specified above
Preferred Medical Assistant familiar with front desk operations within a community health center or physician practice environment
Prefer Certified Health Information Technician
General knowledge of medical & managed care terminology
Excellent verbal and written communication skills
Knowledgeable of state and federal laws regarding HIPAA and patient privacy practices
Ability to operate standard office equipment such as fax, copier, printer, etc.
Ability to investigate & analyze information to draw conclusions
Basic knowledge of Microsoft Word, Excel, and Electronic Medical Records (EMR)
Bilingual (Spanish) Required

by Jobble

Keywords: Health Care Center For The Homeless, Orlando , Front Desk - PSR, Other , Orlando, Florida

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