Customer Care Associate
Company: Careerbuilder-US
Location: Orlando
Posted on: January 26, 2023
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Job Description:
Who Are We?Taking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Job CategoryCustomer ServiceCompensation OverviewThe annual base
salary range provided for this position is a nationwide market
range and represents a broad range of salaries for this role across
the country. The actual salary for this position will be determined
by a number of factors, including the scope, complexity and
location of the role; the skills, education, training, credentials
and experience of the candidate; and other conditions of
employment. As part of our comprehensive compensation and benefits
program, employees are also eligible for performance-based cash
incentive awards.Salary Range$33,700.00 - $55,600.00Target
Openings9What Is the Opportunity?Great things on the Horizon! New
Hire Bonus at 3 months - Milestone Bonus at 9 months - Join the
Travelers Team today!Do you have a strong desire to help others
with life's unpredictable moments? Do you provide a superior
customer experience by building an authentic emotional connection
with customers and maintaining a high level of professionalism and
productivity? As the first point of contact for customers, agents,
and claimants, the Customer Care Associate provides needed
assurance and crisis management while setting the tone for
Travelers' Claim experience. By handling a high volume of incoming
calls, you will accurately and efficiently capture first notice of
loss information and respond to customer inquiries. As you expand
your communication, technical, and business knowledge you will have
the opportunity to grow your career at Travelers.By joining the
Travelers team as a Customer Care Associate, you can look forward
to a New Hire bonus of $1,000 after 3 months in your position.
Additionally, to recognize your training and growth in the role,
you will be awarded a milestone bonus of $1,500 after 9 months in
your position. That's an additional $2,500!Schedule Details:---
This position is scheduled to start on January 9, 2023.--- During
the first 6 - 7 weeks of training, your schedule will be either
8:00 a.m.-5:00 p.m. EST or 11:00 a.m.-8:00 p.m. EST,
Monday-Friday.--- Following training, you will assume your assigned
work schedule. We are offering 1st and 2nd shifts. The first shift
options range from 7:00 a.m.- 4:00 pm EST through 11:00 a.m.-8:00
p.m. EST. We are also offering 2nd shift which is 1:00 p.m.-10:00
p.m. EST. All shifts will include 1 weekend day (Shift to be
confirmed at time of offer).--- This position will be based in our
Orlando office.Pay Details:--- This position offers a starting base
salary of $42.5k.--- Eligible for FullBenefitson Day One of
employment. As part of the hiring process, this position requires
the completion of an online pre-employment assessment. Further
information regarding the assessment including an accommodation
process, if needed, will be provided at such time as your candidacy
is deemed appropriate for further consideration.What Will You
Do?Build and maintain customer satisfaction and trust by graciously
listening to denote customer concerns and effectively applying
learned product and systems knowledge.Adapt and modify
communication style to provide a positive, consistent, empathetic,
and thorough customer experience.Assess a variety of customer
situations to ensure appropriate and comprehensive documentation of
information following the guidelines of multiple workflows under
the corresponding line of business.Navigate numerous technological
systems and platforms simultaneously to accurately access and input
information while interacting with the customer.Perform other
duties as assigned.What Will Our Ideal Candidate Have?Strong
ability to maintain composure and flexibility while displaying
passion, integrity, commitment, and drive to deliver a positive,
differentiated service that improves our customers' lives.Excellent
communication skills with the ability to actively listen,
empathize, build trust, establish rapport, and effectively
de-escalate customer issues.Self-starter with the ability and drive
to continuously learn new skills and flexibly adapt to new
information and technology platforms.Strong multitasking skills
including the ability to apply typing skills and system navigation
to proactively address customers' needs and concerns.Ability to
work well in a structured work setting and adhere to a daily
schedule including commitment to excellent attendance with proven
reliability.What's In It For You?Health Insurance:Employees and
their eligible family members - including spouses, domestic
partners, and children - are eligible for coverage from the first
day of employment.Paid Time Off:Start your career at Travelers with
a minimum of 20 days Paid Time Off annually, plus 9 paid company
Holidays. You also have the opportunity to purchase up to 6
additional days each year.Savings & Retirement:Travelers matches
your 401(k) contributions dollar-for-dollar up to your first 5% of
eligible pay. If you have student loan debt, you can enroll in the
Paying it Forward Savings Program. When you make a payment toward
your student loan, Travelers will make an annual contribution into
your 401(k). You are also eligible for a Pension Plan that is 100%
funded by Travelers.Wellness Program:The Travelers wellness program
is comprised of tools and resources that empower you to achieve
your wellness goals. In addition, our Life Balance program provides
access to professional counseling services, life coaching and other
resources to support your daily life needs.Volunteer
Encouragement:We have a deep commitment to the communities we serve
and encourage our employees to get involved. Travelers has a
Matching Gift and Volunteer Rewards program that enables you to
give back to the charity of your choice.What is a Must Have?High
School Diploma or GED.Six months of customer service
experience.What Is in It for You?Health Insurance:Employees and
their eligible family members - including spouses, domestic
partners, and children - are eligible for coverage from the first
day of employment.Retirement:Travelers matches your 401(k)
contributions dollar-for-dollar up to your first 5% of eligible
pay, subject to an annual maximum. If you have student loan debt,
you can enroll in the Paying it Forward Savings Program. When you
make a payment toward your student loan, Travelers will make an
annual contribution into your 401(k) account. You are also eligible
for a Pension Plan that is 100% funded by Travelers.Paid Time
Off:Start your career at Travelers with a minimum of 20 days Paid
Time Off annually, plus nine paid company Holidays.Wellness
Program:The Travelers wellness program is comprised of tools and
resources that empower you to achieve your wellness goals. In
addition, our Life Balance program provides access to professional
counseling services, life coaching and other resources to support
your daily life needs. Through Life Balance, you're eligible for
five free counseling sessions with a licensed therapist.Volunteer
Encouragement:We have a deep commitment to the communities we serve
and encourage our employees to get involved. Travelers has a
Matching Gift and Volunteer Rewards program that enables you to
give back to the charity of your choice.Employment
PracticesTravelers is an equal opportunity employer. We value the
unique abilities and talents each individual brings to our
organization and recognize that we benefit in numerous ways from
our differences.If you are a candidate and have specific questions
regarding the physical requirements of this role, please send us an
email so we may assist you.Travelers reserves the right to fill
this position at a level above or below the level included in this
posting.To learn more about our comprehensive benefit programs
please visit
http://careers.travelers.com/life-at-travelers/benefits/.SDL2017
Keywords: Careerbuilder-US, Orlando , Customer Care Associate, Other , Orlando, Florida
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