Client Success Associate

Company: Careerbuilder-US
Location: Winter Park
Posted on: January 26, 2023

Job Description:

Job DescriptionClient Success Associate**We provide training that lets employees put themselves in their client's shoes and advocate for them when necessary.Client Success Associate Responsibilities:

• Handle portfolio with a high volume of clients
• Produce sales leads
• Identify and evaluate customers needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid, and comprehensive information by using the right methods/tools
• Reach personal/customer service team sales targets and call handling quotas
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage clients**The best kind of Client Success Associateis someone who is genuinely delighted to help others.Client feedback is priceless, and our Client Success Associatescangather it for us. Problem-solving also comes naturally to the Client Success Associate. They're confident at troubleshooting and investigate if they dont have enough knowledge to fix the problem.Client Success Associate Requirements for Consideration:
• Some proven customer support experience or experience as a client service representative
• Track record of not just reaching, but exceeding quota requirements
• Experience with CRM systems and practices
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• High school degreeApply now!Thank you for your time.**A great Client Success Associate istolerant, empathetic, and intensely communicative.**Powered by JazzHRJaYdnjsAzMby Jobble

Keywords: Careerbuilder-US, Orlando , Client Success Associate, Other , Winter Park, Florida