Client Success Associate
Company: Careerbuilder-US
Location: Winter Park
Posted on: January 26, 2023
Job Description:
Job DescriptionClient Success Associate**We provide training
that lets employees put themselves in their client's shoes and
advocate for them when necessary.Client Success Associate
Responsibilities:
- Handle portfolio with a high volume of clients
- Produce sales leads
- Identify and evaluate customers needs to deliver
satisfaction
- Build sustainable relationships of trust through open and
interactive discussion
- Provide accurate, valid, and comprehensive information by using
the right methods/tools
- Reach personal/customer service team sales targets and call
handling quotas
- Manage complaints, provide proper solutions and options within
the time limits; follow up to secure resolution
- Keep records of customer interactions, process customer
accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage clients**The best kind of Client
Success Associateis someone who is genuinely delighted to help
others.Client feedback is priceless, and our Client Success
Associatescangather it for us. Problem-solving also comes naturally
to the Client Success Associate. They're confident at
troubleshooting and investigate if they dont have enough knowledge
to fix the problem.Client Success Associate Requirements for
Consideration:
- Some proven customer support experience or experience as a
client service representative
- Track record of not just reaching, but exceeding quota
requirements
- Experience with CRM systems and practices
- Customer orientation and capacity to adapt/respond to different
types of characters
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time
effectively
- High school degreeApply now!Thank you for your time.**A great
Client Success Associate istolerant, empathetic, and intensely
communicative.**Powered by JazzHRJaYdnjsAzMby Jobble
Keywords: Careerbuilder-US, Orlando , Client Success Associate, Other , Winter Park, Florida
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