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Senior Technical Training Specialist - Lineworker Apprentice Program, Florida Customer Delivery

Company: Duke Energy Corporation
Location: Winter Garden
Posted on: January 27, 2023

Job Description:

More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Note: a Duke Energy commuter vehicle will be provided for this positionJob Summary This position provides technical construction, maintenance, equipment and computer applications training to Transmission & Distribution (T&D employees), Environmental, Health, and Safety (EH&S), Construction & Maintenance (C&M) Supervisors, C&M Specialists, Technical Skills Specialist (TSS's), C&M Management, Engineering/Design, Fleet Techs, Metering Techs, Grid Modernization, Distribution Operations, Gas Ops and contractors. They are the project leader for the craft new hire process, and Standardized Distribution Line Curriculum (SDLC) progression adherence. They conduct benchmarking with industry groups/peer utilities, negotiate training priorities and secure resources for critical training tasks, as well as participate as the advanced expert for Level 1 Root Cause Analysis (RCA) Investigations and significant events. They evaluate the overall training program effectiveness, and conduct field assessments to validate adherence to training standards. This position provides evaluations/testing of skills and knowledge required to progress through various apprenticeship programs and is a subject matter expert (SME)/leader for critical RCA's/safety investigations throughout Customer Delivery Operations.This position is responsible for the administration and completion of compliance training for employees within DOS organizations, including: line techs, supervisors, resource planners, engineers, transmission employees, metering, gas ops, distribution operations and fleet. This position provides skill assessments of craft performers, and problem resolution for various craft processes. This position also assists local management in areas such as job site safety/training audits, and assisting in all necessary follow-up to audit findings. They provide technical support, evaluation and feedback to craft performers, contractors, C&M leadership, distribution standards, distribution tools and work methods, and EH&S. They must have the ability to lead, plan, determine priorities, problem solve and provide solutions and prescribe the processes needed to achieve objectives within the framework of the organization's operating policies.Responsibilities Ensure adherence of compliance and skills training and assists in the implementation of safety processes. Develop, deliver and administer overall training programsEstablish training standards and consistency across business groups and zonesAdminister Training Delivery Prioritization Model - gain consensus of business group's prioritiesNegotiate training priorities and secures resource commitment for critical training tasksPerform program evaluations to validate overall training effectivenessDevelop and deliver continued educational training for technical employees as it relates to industry trendsDemonstrate expertise in a wide range of training products and services which support the business unit, departmental and team goals. Serves as an internal expert in a discipline specific/task based area.Provide advanced expertise and innovation in the research, design, analysis, and administration of assigned function(s) to support the achievement of business objectives of assigned customer area(s).Assure adherence to compliance training calendar and performs subject matter training.Support the execution of Safety/Health Program, i.e. fall protection, pole top certification, switching and tagging electrical/gas, metering operations, rubber gloves, poles, operator qualifications, regulatory compliance, lead and poly cable splicing/termination, FR clothing, live line tools, ladders, trenching/shoring cranes/hoists, CDL's, DOT inspections, dielectric equipment testing, fire extinguishers, confined spaces, work zone, recordkeeping, hazardous communications, asbestos, lead, respirators, personal protective equipment, and blood borne pathogens.Performs on site safety inspections on a periodic basis across zone to assess compliance; supports safety and facility audits.Assist in the implementation of safety processes through training, safety and environmental improvement plans.Analyzes products and services for assigned customer area to ensure it meets long-term customer plans and regulatory requirements; e.g., gas regulatory compliance/OQ (Operator Qualification)Active role in jurisdictional/zone safety councils and committeesDesigns and administers training products and services for assigned projects to enable achievement of Company and business unit goals and support compliance with customer training needs.Communicate with and coach/train performers on technical issues to assure proper application of standards, policies, and procedures. Performs field observations to validate training effectiveness and integrate observations into improved curriculum.Performs assessments to validate procedural adherence to the training standards.Authorize/certify performers meet required qualifications and remain qualified to conduct highly skilled work tasks.Instills safety values and beliefs as new employees are on-boarded, and behavioral validation during subsequent training activitiesDevelop and deliver training related to Insulate & Isolate to field employees.Develop and deliver training related to electrical underground, complex network systems, mapping and diagrams. This also includes hands -on training for underground equipment for troubleshootingDeliver classroom, hands-on and one-on-one training for technical issues.Facilitates coaching and feedback to technical employees throughout training sessions to ensure training requirements/standards are metProvide reports/feedback/evaluations to field management based upon training observations of skills by employee/studentResponsible for SME support to technical employees regarding new polices/proceduresConsulted for input when promoting performers through the training progressionLead in facilitation of testing/evaluation performed to determine promotion through the training progressionDiagnose, analyze and resolve on-site issues regarding distribution/transmission/gas operations/fleet standards design, construction and operation.Provide leadership for change to assure continued improvement of processes and performers.As on-site leader, provide supervision and make critical/immediate decisions while students/employees perform their assigned training tasks and school objectivesProject leader for craft new hire process - T, D, & G.Serves as project leader for complex training projects in accordance with business unit processesAssist/provide technical input for proposal development.Effectively plan, schedule, coordinate, and monitor the activities of project team members and negotiates resources as needed.Ensure that projects are completed on time, within budget and in accordance with business needs and customer objectives.Monitor status and progress of projects, and makes necessary adjustments to plans and schedules and initiates project close-out.Make recommendations and presentations to management and manage the communication and implementation of recommendations.Conduct benchmark studies with other learning organizations to improve performanceRemain abreast of current and emerging training practices, trends and methods and ensures their application as appropriate.Attend industry and company-sponsored seminars and conferences; exchange information with governmental, academic, and training professionals; research appropriate journals and periodicals.Spearhead human performance and corrective action programs by investigating, reviewing and communicating events, leading and participating in RCAs and implementation of corrective actions.Serve as SME/lead in response to RCA resolutions by collaborating with EHS expertsProvide leadership to key utility organizations throughout the country. Some to include SEE, IUOTA, International Lineman's Rodeo Committee, Kentucky Gas Association, ENSC (Cable Splicers) and Incident Prevention (IP).Deliver training that upholds management expectations and cultural standardsStay current on developing standards, technologies and processes by interacting with company staff, continued improvement of personal skills, and thorough knowledge of existing technical standards and policies including tools and equipment, compliance training, technical manuals, computer applications and data resources.Key-stakeholder in departmental state and federal certified lineworker programsProvide expertise and communication for cross jurisdictional peer teams (i.e. peer review team, best practices team).Consult with and actively interact with field management, facilities consistency related to safety rules. SLDC, and work practicesProvide leadership and assistance with outage restoration activities.Deploy new work processes and interacts with distribution/transmission/gas leadership to implement standardized work processes.Prepares evaluation documentation of recommendations for students and supervisors at completion of promotional classes.Required/Basic Qualifications High school/GED degreeIn addition to required degree, five (5) years minimum of related work experienceDesired Qualifications Journeyman Line Technician CertificationCertified in Training and DevelopmentKnowledge and significant experience of Distribution/Transmission/Gas Operations/Fleet construction and maintenanceDemonstrated ability utilizing safety and Work Methods/Procedures/StandardsDemonstrated strong interpersonal skills with ability to lead others through change.Self-directed team memberDemonstrated oral and written communication and presentation skills for communicating information and addressing issues in a clear and effective manner to varying levels of employees and management.Demonstrated interpersonal and human relations skills, e.g., influencing skills and listening skills, to deal effectively with all levels of management and employees.Demonstrated analytical and problem-solving skills to analyze concerns/issues, develop logical conclusions and make appropriate recommendations.Demonstrated project management skills to develop innovative, creative ideas to address complex training-related problems, concerns and programs.Demonstrated presentation skills to speak effectively to large and small groups.Demonstrated group process skills to effectively facilitate various groups.Demonstrated leadership abilities to influence and provide direction to team members and to advise management of team members' performance and project status.Ability to recognize the need for new or different systems, programs, or applications and selection of appropriate alternatives to solve problems.Demonstrated project leadership skills to manage complex projects and to develop innovative, creative ideas to address complex training-related problems, concerns, and programs.Excellent negotiation and influencing skills.Ability to analyze and apply new training methods, applications, trends, and events impacting the field of Adult Learning.Demonstrated ability to analyze and resolve Delivery Operations/Transmission/Gas Operations/Fleet/Distribution Operations/Technical operations/design, construction and operational issuesDemonstrated experience in effectively handling of employee issuesDemonstrated ability utilizing proper application of tools and equipmentDemonstrated ability to coach employeesDemonstrated ability to facilitate groups and presentation/ public speaking skillsDemonstrated effective verbal and written communications skillsDemonstrated ability to effectively communicate technical informationPossesses knowledge and experience with Delivery Operations/Distribution Operations/Transmission/Gas Operations/ Fleet/Technical Operations related computer applicationsDemonstrated working knowledge of Microsoft Office productsCompletion of a Training Certification ProgramJob Specific RequirementsValid CDL/DOT driver's licenseWorking ConditionsM - F, 40hrs per week (mostly 4-10s, but at times 5-8s)Onsite mobility classification - work will be performed at a company facility.Travel Requirements15-25%Relocation Assistance Provided (as applicable)YesRepresented/Union PositionNoVisa Sponsored PositionNoPosting Expiration DateFriday, January 27, 2023All job postings expire at 12:01 AM on the posting expiration date.Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.PrivacyDo Not Sell My Personal Information (CA)Terms of UseAccessibility

Keywords: Duke Energy Corporation, Orlando , Senior Technical Training Specialist - Lineworker Apprentice Program, Florida Customer Delivery, Other , Winter Garden, Florida

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