Tier 1 Support - Hybrid

Company: AppleOne
Location: Winter Park
Posted on: January 27, 2023

Job Description:

Tier 1 Support. This is hybrid role out of Winter Park. Great benefits, including tuition reimbursement and lots of opportunity for growth! Monday- Friday Sunday- Thursday Tuesday- Saturday The times are either: 11:00am-8:00pm or 10:00am-7:00pm They are testing a 4/10 shift: Sunday, Monday, Tuesday, Saturday from 10:00am-8:00pm Full Sail Support I --- Be a Full Sail University ambassador embracing our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service --- Perform front desk services in all student facing areas --- Provide excellent customer-service by engaging with callers to assess which department will best service the callers needs --- Make outbound calls to current or potential students to discuss their status with Full Sail University and transfer to the appropriate division for follow up --- Support data management projects as necessary --- Support Live Chat and Social Media teams as required --- Provide communications support to Full Sail Security and Operations --- Provide support for Full Sail monthly touring initiatives --- Monitor/reply to all email communication --- Adheres to the policies and procedures of Full Sail University --- Demonstrates a strong commitment to the mission and values of the organization --- Contribute to the overall success of the department and Full Sail University by performing all other duties as assigned by leadership AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.IND123High School0-1 years

Keywords: AppleOne, Orlando , Tier 1 Support - Hybrid, Other , Winter Park, Florida