Operations and Associate Coordinator
Company: Mars
Location: Orlando
Posted on: January 25, 2023
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Job Description:
Job Purpose/OverviewThe Operations & Associate Coordinator is
responsible for providing administrativesupport for the manager
with the daily operations which includes;scheduling/timekeeping,
training coordination, Consumer Care, cash handling, andmanaging
vendor relations of M&MS World.Key ResponsibilitiesM&Ms
BRAND AMBASSADOR and PRODUCT KNOWLEDGE:Become knowledgeable of the
M&Ms Brand and the store products designed todelight our
guests.Display a Guest comes first attitude by prioritizing Guest
Experience.Acts as a positive role model for others by
demonstrating passion and enthusiasm.CUSTOMER FOCUS:Responsible for
developing associates schedules that will provide effectivecustomer
service and operational coverage for the store.Ensures schedules
are done on time to help ensure a healthy work life
balance.Delights our Guests through providing exceptional Consumer
Care to both ourInternal and External GuestsEnsure the Operations
Associate have followed up in a timely manner on allCustomer
complaints or request.RESPONSIBILITY FOR BUSINESS RESULTS:Actively
works towards hitting store KPIs but ensuring the right people in
the rightplace at the right timeHelps support Managers on the
Scheduling, Coordination and occasionalfacilitation of all training
material and programs.Contribute to the success of the store by
driving business metrics.Partner with Loss Prevention on any
inaccuracys or discrepancies.Drive execution of the companys
internal and external theft and fraud strategy.FRIENDSHIP and
COLLABORATION:Co-coordinates with recruitment and onboarding
processes.Partners with department leads to make recommendations
for changes to core program course design and identifies gaps
within the training programs.Teach, coach, and train associates on
proper operational processes as well as store safety and compliance
standards.Establish rapport and build relationships with Store
Operations team, P&O, Loss Prevention, Security, Mars IT
Management, and Mars corporate security, establish follow up
mechanisms to measure the effectiveness of loss prevention
measures, consumer complaints, etc.Liaison between store and
vendor, ensure routine/non-routine visits with vendors are
scheduled.Conducting daily walks with regularly scheduled
vendorPUNCTUALITY and INTEGRITY:Exemplifies The Five Principles and
Associate Concept.Helps support in training of associate.Supportive
of management decisions prevents triangulation and encourages
conversations.INITIATIVE and JUDGEMENT:Verify all hours worked for
payroll processing and audit punches when necessaryParticipate
and/or initiate special duties and projects to enhance operational
efficiency and improve the guests experience.Support the Store
Management Team with the running of the Cash room, including Cash
Office Associates. This role is responsible for ensuring all the
daily, weekly, monthly, quarterly, yearly, cash handling processes
and procedures are carried out.Responsible for maintaining store
supplies, reconciling the P card log, maintaining access badges,
and management of radios and handsets.Other duties as assigned by
the management teamContext and ScopeThis role ensures all services
and procedures that have a direct effect on our guests are
delivered to the highest standard. An associate that has an
action-oriented mindset and truly lives by the consumer being our
boss.Job Specifications/QualificationsEducation & Professional
QualificationsCollege Degree preferred or equivalentMinimum 3 years
experience facilitating training programs at all levelsKnowledge /
ExperienceHR coordinator experienceKronos or Timekeeping
systemRetail experience a plusExcellent oral and written
communication skillsAbility to organize and multi-task multiple
projects, workshop activities and particularly administrative
duties
Keywords: Mars, Orlando , Operations and Associate Coordinator, Other , Orlando, Florida
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