Operations and Associate Coordinator

Company: Mars
Location: Orlando
Posted on: January 25, 2023

Job Description:

Job Purpose/OverviewThe Operations & Associate Coordinator is responsible for providing administrativesupport for the manager with the daily operations which includes;scheduling/timekeeping, training coordination, Consumer Care, cash handling, andmanaging vendor relations of M&MS World.Key ResponsibilitiesM&Ms BRAND AMBASSADOR and PRODUCT KNOWLEDGE:Become knowledgeable of the M&Ms Brand and the store products designed todelight our guests.Display a Guest comes first attitude by prioritizing Guest Experience.Acts as a positive role model for others by demonstrating passion and enthusiasm.CUSTOMER FOCUS:Responsible for developing associates schedules that will provide effectivecustomer service and operational coverage for the store.Ensures schedules are done on time to help ensure a healthy work life balance.Delights our Guests through providing exceptional Consumer Care to both ourInternal and External GuestsEnsure the Operations Associate have followed up in a timely manner on allCustomer complaints or request.RESPONSIBILITY FOR BUSINESS RESULTS:Actively works towards hitting store KPIs but ensuring the right people in the rightplace at the right timeHelps support Managers on the Scheduling, Coordination and occasionalfacilitation of all training material and programs.Contribute to the success of the store by driving business metrics.Partner with Loss Prevention on any inaccuracys or discrepancies.Drive execution of the companys internal and external theft and fraud strategy.FRIENDSHIP and COLLABORATION:Co-coordinates with recruitment and onboarding processes.Partners with department leads to make recommendations for changes to core program course design and identifies gaps within the training programs.Teach, coach, and train associates on proper operational processes as well as store safety and compliance standards.Establish rapport and build relationships with Store Operations team, P&O, Loss Prevention, Security, Mars IT Management, and Mars corporate security, establish follow up mechanisms to measure the effectiveness of loss prevention measures, consumer complaints, etc.Liaison between store and vendor, ensure routine/non-routine visits with vendors are scheduled.Conducting daily walks with regularly scheduled vendorPUNCTUALITY and INTEGRITY:Exemplifies The Five Principles and Associate Concept.Helps support in training of associate.Supportive of management decisions prevents triangulation and encourages conversations.INITIATIVE and JUDGEMENT:Verify all hours worked for payroll processing and audit punches when necessaryParticipate and/or initiate special duties and projects to enhance operational efficiency and improve the guests experience.Support the Store Management Team with the running of the Cash room, including Cash Office Associates. This role is responsible for ensuring all the daily, weekly, monthly, quarterly, yearly, cash handling processes and procedures are carried out.Responsible for maintaining store supplies, reconciling the P card log, maintaining access badges, and management of radios and handsets.Other duties as assigned by the management teamContext and ScopeThis role ensures all services and procedures that have a direct effect on our guests are delivered to the highest standard. An associate that has an action-oriented mindset and truly lives by the consumer being our boss.Job Specifications/QualificationsEducation & Professional QualificationsCollege Degree preferred or equivalentMinimum 3 years experience facilitating training programs at all levelsKnowledge / ExperienceHR coordinator experienceKronos or Timekeeping systemRetail experience a plusExcellent oral and written communication skillsAbility to organize and multi-task multiple projects, workshop activities and particularly administrative duties

Keywords: Mars, Orlando , Operations and Associate Coordinator, Other , Orlando, Florida