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Switchboard Operator

Company: AdventHealth Orlando
Location: Orlando
Posted on: November 26, 2022

Job Description:

Description YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION! Operator Specialist - AdventHealth Orlando Location Address: 601 EAST ROLLINS STREET, Orlando, 32803 Top Reasons to work at AdventHealth Orlando

  • Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
  • serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
  • AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
  • We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year Work Hours/Shift: Part Time: Position requires flexibility for mid-shift hours. Basically, 2:30pm-11pm with mid-shift hours being 11:30am-8pm. You Will Be Responsible For: Demonstrates, through behavior, AdventHealth's service standards; Keep Me Safe, Make It Easy, Love Me and Own It.
    • Utilizes various computer applications to include a primary and back-up switchboard phone console system and multiple emergency notification systems to process calls and alarms.
    • Initiates and coordinates accurate communications for emergent events to include: code blue, code pink, code orange, code yellow, code green, code black, code red, code purple, code stemi, rapid response, active shooter and telephone outage escalation.
    • Monitors multiple alarm systems to include fire, oxygen and elevators in the PBX area and notifies appropriate personnel when an alarm is received.
    • Utilizes on-call systems and various on-call procedures to contact multiple departments after hours upon request.
    • Maintains an understanding of hospital departments and surrounding areas, stays informed of all changes, reads email in a timely manner and updates resource documents frequently as needed. Qualifications What You Will Need: Required:
      • 1 year of related work experience as a switchboard operator or in customer service field
      • Ability to read, speak, listen, receive, understand and disseminate communications effectively
      • Perform basic computer skills and able to type 30 wpm
      • Proficient in multi-tasking and working independently utilizing logical and safe decision making
      • Sustains calm and courteous composure when dealing with emergencies or dissatisfied callers Preferred:
        • High school diploma or equivalent
        • MS Office products
        • Bilingual skills Job Summary: AdventHealth Operator Specialists service an average volume of 95,000 calls per month in an efficient, courteous and professional manner for 8 hospital locations in a 24/7 environment. Responsible to communicate up to 15 different types of emergency codes for the safest outcome for all. Conducts overhead pages and sends out emergent mass communication text messages accurately and professionally. Maintains flexibility in work schedule and performs assigned tasks to meet the needs of the department and hospital. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category: Operations Organization: AdventHealth Orlando Schedule: 3 - Night Shift: AdventHealth Orlando Req ID: 22037464 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Keywords: AdventHealth Orlando, Orlando , Switchboard Operator, Other , Orlando, Florida

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