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Call Center Representative Bilingual

Company: Orlando Orthopaedic Center
Location: Orlando
Posted on: November 26, 2022

Job Description:

Since 1972, Orlando Orthopaedic Center has remained independently owned and has grown to include 24 orthopaedic specialists across multiple subspecialties, many of whom are recognized leaders amongst their peers nationwide.

The team at Orlando Orthopaedic Center delivers cost-effective, comprehensive coordinated patient care throughout Central Florida and beyond.

We have seven Orlando Orthopaedic Center locations throughout Central Florida, plus a state-of-the-art outpatient surgery center at the heart of our downtown campus located in the trendy SoDo Shopping District just south of downtown Orlando. To provide more immediate care, we have opened several orthopaedic injury walk-in clinics located throughout Orlando and the surrounding communities.

For over 40 years, our team of physicians and support staff have been getting Central Floridians back to work, back to play and back to making a difference in our community.

*JOB SUMMARY: *With a customer service orientation-Make new, new complaint and return patient appointments. Direct operator calls to the appropriate department.

*EDUCATIONAL REQUIREMENTS: *
* High school diploma required
* Bilingual - Spanish/English required

*QUALIFICATIONS AND EXPERIENCE: *
* Up to two years of experience in a medical office, telemarketing or other customer service position
* Comfortable using email and interacting with Internet applications
* Knowledge of practice management and word processing software
* Ability to perform multiple and diverse tasks simultaneously
* Proven experience handling irate patients/customers and dealing with conflict
* Familiarity with scheduling and rearranging appointments
* Working knowledge of managed care
* Pleasant speaking voice and demeanor
* Neat, professional appearance
* Strong written and verbal communication skills

*Responsibilities include, but are not limited to, the following: *

*Telephone Answering and Scheduling*
* Answers the telephone pleasantly, and by the third ring as often as possible; routes call or takes message
* Schedules patient appointments: explains to patient which pieces of information they are to bring, provides patients several scheduling options, follows physician-approved scheduling guidelines
* Direct operator calls to the appropriate department

*Daily Preparation*
* Ensure all Doctor Preferences are update for scheduling
* Review any protocol updates from supervisor/manager regarding scheduling

*Other*
* Screens calls and responds to routine requests for information
* Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
* Maintains detailed knowledge of practice management and other computer software as it relates to job functions
* Attends all regular staff meetings
* Performs all other tasks and projects assigned by the Branch Manager or Reception Supervisor
* Assists with scheduling follow up appointments, as needed

*Supervisory Responsibilities*

This job has no supervisory responsibilities.

*Typical Physical Demands*

Work may require sitting for long periods of time, and also stooping, bending and stretching for files and supplies. Employee may occasionally be asked to lift files or paper weighing up to 30 pounds. Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier, and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Position also requires viewing computer screens and typing for long periods of time, and working in an environment which can be very stressful.

*Typical Working Conditions*

Work is performed in Call Center. Interaction with others is constant.

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Application Question(s):
* What is your required hourly wage range?

Education:
* High school or equivalent (Required)

Experience:
* Medical office: 2 years (Preferred)
* Computer Skills: 2 years (Preferred)

Language:
* Spanish and English (Required)

Work Location: One location%58047475%

Keywords: Orlando Orthopaedic Center, Orlando , Call Center Representative Bilingual, Other , Orlando, Florida

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