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Call Center Professional

Company: Toyota of Orlando
Location: Orlando
Posted on: November 26, 2022

Job Description:

The Call Center Professional supports our sales efforts by contacting prospective customers. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Sales team.Job Responsibilities:

  • Maintain a minimum standard of outbound calls to prospective customers
  • Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
  • Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
  • Adhere to lead management plan guidelines for each lead in your database
  • Respond to internet leads and inquiries
  • Accurately record interactions with each prospective customer in our database
  • Other reasonable duties as may be requested Requirements:
    • 1-2 years customer service experience in an outbound calling environment
    • Outstanding written and verbal communication skills
    • Prior phone experience, required
    • General knowledge of the automotive industry
    • Proficient in MS Office
    • Ability to work evenings until 9:00 PM
    • Ability to work weekends as business needs dictate
    • Bilingual, preferred Competencies:
      • Goal-oriented individual, driven to exceed personal and team goals
      • Exceptional communication and customer service skills exemplified to internal and external customers
      • Effectively collaborate with fellow employees In return for your invaluable knowledge, skills, talent and ambition, Toyota of Orlando offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.Toyota of Orlando is proud to be an Equal Opportunity Employer.

Keywords: Toyota of Orlando, Orlando , Call Center Professional, Other , Orlando, Florida

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