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Location: Orlando
Posted on: November 26, 2022

Job Description:


HOST / HOSTESS Job Description


Come join a restaurant unique to Orlando and voted 5 years in a row "Best Seafood" in Orlando!

We are currently looking for experienced, hard working and dedicated staff to help us continue to provide our guests with a "Flawless" dining experience.


A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greets Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.


* Maintains a presentable appearance and good personal hygiene.
* Greets incoming guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus & provide the servers name.
* Answers incoming telephone calls in a prompt and professional manner and according to Big Fin Seafood Kitchen standards. Records and distributes messages accurately.
* Records reservations accurately and clearly in Open Table system. Manages reservations to effectively seat dining room.
* Manage the flow of guests into the Dining room & Bar area, provide accurate wait times to incoming guests if appropriate.
* Possesses knowledge of food and beverages served as well as promotions and special events.
* Understands the mechanics of service and can arrange tables for large parties. Able to set tables in accordance to Big Fin Seafood Kitchen's guidelines.
* Maintains dining room, bathrooms, entrance (interior and exterior), desk, and restaurant throughout shift.
* Performs additional responsibilities, although not detailed, as requested by a manager at any time.
* Interacts verbally and listens attentively to guests, co-workers and supervisors. Works together with fellow employees and management to ensure that the customers have the best Big Fin Seafood Kitchen experience possible


* Knowledge of the proper etiquette and service standards of Big Fin Seafood Kitchen.
* At least 6 months current experience with Open Table Software.
* High school diploma and/or prior experience working in customer service.
* English language and professional communication skills.
* Able to take direction and to work in a team environment.
* Able to solve problems and work calmly and effectively under pressure.
* Self-motivated and good organizational skills.
* Passion for providing extraordinary service.
* Must be upbeat, outgoing, & positive.
* Able to stand and exert well-paced mobility for entire shift.
* Good senses of balance, ability to lift, bend, kneel, stoop and wipe.
* Must be able to clearly communicate Guests needs to Servers, Bussers, & Managers.
* Ability to transport up to 50 pounds on occasion and up to 35 pounds regularly.
* Effective and professional oral communication skills.

Job Type: Full-time

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

* Employee discount
* Flexible schedule
Physical setting:
* Fine dining restaurant
* Upscale casual restaurant
* 8 hour shift
* Every weekend
* Holidays
* Monday to Friday
* Night shift
* Weekend availability
* 4 hour shift
* Evening shift
Supplemental pay types:
* Tips
Weekly day range:
* Weekend availability

* Host/Hostess Experience: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: BIG FIN SEAFOOD KITCHEN, Orlando , Host/Hostess, Other , Orlando, Florida

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