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Customer Service Representative (Solid Waste) - Seminole County

Company: Seminole County
Location: Longwood
Posted on: November 26, 2022

Job Description:

Customer Service Representative (Solid Waste) - Seminole CountySeminole County is a 100% drug free workplaceThis position is recruited and staffed with reSOURCE Government Services, not Seminole County Government BoCCLocation: Seminole County Solid Waste - 1950 State Rd 419 Longwood, Fl 32750Work Schedule: Monday - Friday; 8:00 AM - 5:00 PMPay Rate: $16.96 per hour + benefits*Required: Must be able to clear pre-employment background, drug test; Must possess a valid Florida Driver's LicenseGeneral Statement of JobResponsible work involving continuous contact with the public in person, by mail, electronically and by telephone. Responsible for providing general office support and assisting the public with general inquires.Essential FunctionsNote: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.Receives customer requests in writing, electronically, telephone or any other means or methods, determines appropriate action for requests and provides information requested or refers requests to the appropriate staff person or department.Provides customer service effectively and efficiently through use of techniques focusing on proactive service. Resolves questions or concerns through the use of active listening and other techniques.Acts as a liaison on behalf of the customer with other departments to resolve concerns and problems to the best of their ability.Strives to resolve the problem on initial contact with a minimum of transfers by consistently improving personal technical knowledge and understanding. Provides follow up with customers to ensure satisfaction and proper resolution of request.Keeps accurate records, databases, files and documents, and generates reports relating to contracted haulers, solid waste service and related issues.Investigates complaints relating to solid waste collection. Works with team members and/or city agencies to resolve complaints and violations.Performs inspections of contractor vehicles which may require climbing into and out of the cab of garbage and recycle trucks, and audits contractor performance on routes by following in a County vehicle and documenting observations.Provides customer service related to the Urban Bear Management Ordinance and may assist in education, compliance investigations and enforcement.Additional Duties:Performs other related work as required.In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.Minimum QualificationsHigh School Diploma or GED and three (3) years' experience in an office environment providing customer service; or any equivalent combination of training and experience that provides the required skills, knowledge and abilities.A comparable amount of education, training, or experience may be substituted for the minimum qualifications.Additional RequirementsKnowledge of Business English, spelling, punctuation and general office processes. Skilled in typing correspondence, reports and summaries according to appropriate procedures for assigned office.Skilled in the operation of a personal computer and other office equipment.Must have excellent verbal communication skills, as well as excellent customer service skills.Knowledge of Windows, Outlook, Works, Excel, and Microsoft Word required.Required to maintain a valid Florida+ Driver's License.All employees must attend Seminole County Required Trainings.Department Specific trainings per position may be required.Ability to accurately read and follow maps or GPS.Performance ExpectationsEssential Function Performance ExpectationReceives customer requests in writing, electronically, telephone or any other means or methods, determines appropriate action for requests and provides information requested or refers request to the appropriate staff person or department. Effectively manages incoming requests and responds to e-mails and voicemails within 24 hours (with the exception of emergencies)Keeps accurate records, databases, files and documents, and generates reports relating to contracted haulers, solid waste service and related issues. Ensures data is 100% accurateStrives to resolve the problem on initial contact with a minimum of transfers by consistently improving personal technical knowledge and understanding. Provides follow up with customers to ensure satisfaction and proper resolution of request. Informs coworkers of upcoming tasks, critical events, changes in policy or procedure, and other relevant information, address customer concerns efficiently and professionallyPerforms inspections of contractor vehicles which may require climbing into and out of the cab of garbage and recycle trucks, and audits contractor performance on routes by following in a County vehicle and documenting observations. Efficiently and thoroughly performs vehicle inspections and audits routes to ensure compliance with contract requirements.Working ConditionsThe work environment for this position is generally an office setting. Most duties are performed while sitting at a desk, table or workstation. Persons in this position are regularly exposed to radiant and electrical energy found in an office environment. Persons in this position will occasionally be exposed to large equipment and vehicles such as garbage collection equipment. Persons in this position may be required to drive for long periods of time while performing field visits and/or route audits. The work schedule is generally Monday - Friday from 8:00am to 5:00pm with occasional exceptions.Location: Seminole County Solid Waste - 1950 State Rd 419 Longwood, Fl 32750Work Schedule: Monday - Friday; 8:00 AM - 5:00 PMPay Rate: $16.96 per hour + benefits*Required: Must be able to clear pre-employment background, drug test; Must possess a valid Florida Driver's License

Keywords: Seminole County, Orlando , Customer Service Representative (Solid Waste) - Seminole County, Other , Longwood, Florida

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