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Major Accounts Executive

Company: ActivEngage, Inc.
Location: Orlando
Posted on: November 25, 2022

Job Description:

Major Accounts Executive
Location: Maitland, Hybrid 2-3 On-site days
Schedule: Full Time
Salary: $45k + bonus
Reports to: Manager of Customer Care

We are looking for a Major Accounts Executive Team Member! The primary focus of this position is to implement, build, and maintain a long-lasting relationship with our clients that ultimately results in customer success, customer growth, satisfaction, and retention.

Major Accounts team members are responsible for the daily workflow of assigned accounts, which includes, but is not limited to the following duties:

Report management

Analysis of account performance

Forecasting and tracking key account metrics

Proactively building and maintaining strong customer relationships

Salesforce administration

Critical inspection of dealer internet site coding

Effective management of dealer notes

Serving as the primary point of contact for all communication between aE and client

Building rapport with clients

Proactively suggesting ways to improve the client's chat leads, reporting, and overall business

Major account implementation

Project Management

Coordinate internal resources and third parties/vendors for the flawless execution of projects

Ensure resource availability and allocation (for Example: Making sure development is aware of all requests and ensuring correct timeline to completion.)

Manage changes to the project scope, project schedule, and project dates and ensure all projects are delivered on time.

Successfully manage the relationship between the client and all stakeholders (For Example: If a new client requires special handling, gather all information from the client and share with ActivEngage point of contact for correct training of chat agents.)

Business and relationship growth measured by increase in account revenue from adding services and/or products that increase customer return.

This position requires someone who is willing to take the extra step in account management. The goal is to not only maintain the client's account, but proactively try to improve the overall success of chat on their websites.


ActivEngage CX team experience preferred, not required

Strong organizational skills

Ability to multitask

Ability to forge strong relationships

Professional written and verbal communication skills

Comfortable on screen and on the phone speaking with clients

Sound judgment and decision making skills

Acute attention to detail

Team player


Displays creativity

Experience in Major accounts/ Account Management

Time Management Expert


M.A.E.'s will be required to be on-site in Orlando 2 to 3 times per week

Who is ActivEngage?

ActivEngage was established in 2007 as an international software and managed chat provider to the automotive industry. Our diverse team of skilled and driven professionals is united by a shared goal: helping our clients build lasting relationships with their customers. More recently, we have expanded our services to include managed SEO services, digital retailing, reputation management, and so much more. Not only do we provide a service focused on relationships, but we've also made it the foundation for how we work as a team, invest in our community, and value our staff.

What we offer:

Training and on-going support

Tuition Reimbursement

Hybrid work schedule

Paid Time Off: Accruals: 0-1 yr= 12 days, 1+yrs to 3 yrs= 18 days

Growth opportunities, further your career with ActivEngage

Excellent Medical, Dental, and Vision Benefits

A Fun, Friendly, People-Focused Culture

What you can look forward to achieving:

Because when you're at your best, so are we. Earn a sense of pride when you successfully push your career and knowledge to the next level! Working at ActivEngage means gaining the experience to further develop your skills in management.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

ActivEngage is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ActivEngage promotes affirmative action for minorities, women, disabled persons, and veterans. We encourage and embrace applicants of all backgrounds to apply!


Keywords: ActivEngage, Inc., Orlando , Major Accounts Executive, Other , Orlando, Florida

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