Customer Support Supervisor

Company: Top Villas
Location: Davenport
Posted on: November 25, 2022

Job Description:

With offices on both sides of the Atlantic, Top Villas is one of the world's leading luxury villa rental specialists. This is an exciting role where you will be responsible for supervising a small team whilst resolving and responding to complex and/or regulatory complaints that relate to our guests during their stay via correspondence (email and/or phone).

Role duties:

* Assist with adhoc guest requests throughout their stay
* Minimise negative reviews and increase the volume of positive reviews
* Handle complaints, compensation requests and damage claims
* To be able to use discretion and judgement, when dealing with a wide range of situations
* Liaise with property managers and suppliers regarding guest issues during their stay
* Handle complaint escalations and report weekly figures to the Guest Experience Manager

What we are looking for:

* Great communication and teamwork
* A high level of organisation and professionalism
* Self-motivated with a positive can-do attitude
* Previous experience in a customer service supervisory role preferred
* Problem-solving attitude
* Friendly and confident
* An interest in property and travel

We can offer an immediate start for the right candidate so if this sounds like the position for you, click to apply today!

5-day working week. Must be able to work weekends.

Job Type: Full-time

Salary: $27,000.00 - $33,000 per year

Job Types: Full-time, Contract

Salary: $25,000.00 - $33,000.00 per year

Benefits:

* Employee discount
* Paid time off

Schedule:

* 8 hour shift

Education:

* High school or equivalent (Preferred)

Experience:

* Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
* Hotel experience: 1 year (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:
* Employee discount
* Paid time off
Schedule:
* 8 hour shift

Work Location: One location%58047475%

Keywords: Top Villas, Orlando , Customer Support Supervisor, Other , Davenport, Florida