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Front Desk Supervisor

Company: UnitedHealth Group
Location: Apopka
Posted on: September 24, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)The Front Desk Supervisor is responsible to the Center Administrator and oversees completion of daily front office tasks. This role also functions as back-up for the routine Medical Receptionist functions, such as, appointment scheduling, patient registration, cashiering, answering incoming calls and other related clerical functions.Position Location: 202 North Parkavenue Apoka FL 23703 Suite 100 Hours of Operation: Monday - Friday 8am - 5pmPrimary Responsibilities:Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customerRepresents the Company in a professional manner, following all Company policies and proceduresUses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standardsResponsible to accurately perform and professionally monitor the handling of all front desk operations; including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries and forwarding non-routine requests to appropriate personnelMonitors all incoming telephone calls for prompt and courteous handlingRepresents the Company in a professional manner following all policies and proceduresAssists with the inventory, maintenance of business office supplies and the compilation of business office reportsAssists in the completion of assigned administrative reports according to Company procedureTrains new teammates and works with the Center Administrator to assure compliance for all new staffAssists Administrator with contacting all new members for prompt schedulingSustain consistent, punctual and reliable attendancePerforms other duties as assignedAbility to travel may be requiredWhat are the reasons to consider working for UnitedHealth Group?Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)More information can be downloaded at: http://uhg.hr/uhgbenefitsYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED or 2+ years of equivalent customer service experience1+ years of previous medical office experience 1+ year of previous supervisory skills Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.Preferred Qualifications:Knowledge of business office operations, telephone etiquette and basic bookkeeping principlesAbility to oversee entire front office processes, to include:end-of-day closing; no show reports; incomplete encounter reports and performing bank depositsAbility to deal with patients in a professional, courteous and effective mannerKnowledge of coding with an emphasis on Medicare billing (HMO)Possess high job accuracy, efficiency, and dependabilityAbility to multi- task in a high paced environment with good organizational skillsAbility to follow written and oral instructions and to work with general guidanceDemonstrate a high professional level of clerical skills (typing, filing, telephone courtesy)Ability to communicate effectively, lead and train receptionist staff, interact professionally with patients, and work closely with Administrator to uphold Company policies and proceduresComputer literate with knowledge of Word, Excel, and e-mailAbility to read, speak, write, and understand the English language fluentlyTo protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: #RPO

Keywords: UnitedHealth Group, Orlando , Front Desk Supervisor, Other , Apopka, Florida

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