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Resort Services Supervisor

Company: Westgate Resorts
Location: Orlando
Posted on: September 23, 2022

Job Description:

Job Description
Notifies telephone company maintenance department of switchboard operational difficulties reported by operators.Maintains record of incoming and outgoing long distance and tie line calls, noting duration and time of calls.Compiles phone directory, arranges for distribution to designated personnel, and keeps record of directories distributed.Assigns switchboard positions.Determines work procedures, prepares work schedules, and expedites workflow.Issues written and oral instructions.Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.Studies and standardizes procedures to improve efficiency of subordinates.Maintains harmony among workers and resolves grievances.Prepares composite reports from individual reports of subordinates.Adjusts errors and complaints.Trains new team members and keeps attendance records.Ensure faxes and mail is distributed and handled correctlyConducts a daily audit and trace any questionable phone problemsSmile!
Able to work 3pm -----" 11pm OR 11pm -----" 7am, including weekendsExcellent customer service skills to ensure every guest is welcomed and assistedStrong communications skills with the ability to interact with all levels of team members and guests in an attentive, courteous, and service-oriented mannerPrevious supervisory experience in call-center environment required.
Additional Information
-- - -- - Why Westgate? Comprehensive health benefits -----" medical, dental and visionPaid Time Off (PTO) -----" vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)-- -Advancement & development opportunitiesCommunity Involvement ProgramsWestgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. PandoLogic. Keywords: Resort Manager, Location: Orlando, FL - 32812

Keywords: Westgate Resorts, Orlando , Resort Services Supervisor, Other , Orlando, Florida

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