Lead - Custodial (Park Services)
Company: NBC Universal
Posted on: August 7, 2022
JOB SUMMARY: Provides work direction to Park Attendants and
ensures efficient completion of department tasks by performing the
following duties.MAJOR RESPONSIBILITIES:
- Performs all operational duties related to the daily opening
and closing of assigned area. Completes opening and closing
checklists for operational readiness and safety. Inspects the work
environment to ensure proper inventory at each stock closet and
that each location is cleaned and always organized. Responsible for
maintaining and inspecting show quality standards as set by the
- Communicates performance, behavior standards, and expectations.
Monitors performance of team members to ensure policies and
procedures of the department are followed. Ensures that team
members are wardrobe compliant and that established service, safety
and show quality standards set by the department are maintained.
Provides feedback for recognition and coaches performance
improvement utilizing the Lead Observation Report and verbal
communication. Reports behavior requiring discipline and further
documentation to the management team.
- Provides work direction to team members including but not
limited to scheduled break and lunch periods. Conducts daily shift
meetings and safety spot talks. Aids in the dissemination of
general company and area specific forms of communication to include
current and new company policies and procedures. Responsible for
updating communication boards in area.
- Oversees the operation and is the first point of contact for
team members, guests, and interdepartmental partners in the absence
of the supervisor. Gives careful consideration to the impact of
decisions and makes timely decisions to solve problems with a sense
of urgency. Effectively applies the UO service model of Look,
Focus, Act to satisfy and resolve the needs of the guests and the
team members. Raises concerns and shares pertinent information with
the management team.
- Performs job duties of Park Attendant. Maintains park quality
standards by thoroughly performing all cleaning duties and
delegating special detail requests.
- Understands and actively participates in Environmental, Health
& Safety responsibilities by following established UO policy,
procedures, training, and team member involvement activities.
- Performs other duties as assigned.EDUCATION: High school degree
- 0 to 1 year relevant experience.
- Employed with UO for a minimum of 90 days required.
- Six months to one year experience providing work direction
preferredCERTIFICATIONS, LICENSES, REGISTRATIONS: Valid Florida
Drivers license preferred but required for certain
positions.Universal is not accepting unsolicited assistance from
search firms for this employment opportunity. All resumes submitted
by search firms to any employee at Universal Orlando via-email, the
Internet or in any form and/or method without a valid written
Statement of Work in place for this position from Universal Orlando
HR/Recruitment will be deemed the sole property of Universal
Orlando. No fee will be paid in the event the candidate is hired by
Universal Orlando as a result of the referral or through other
means. Universal Orlando Resort. Here you can.Universal Orlando is
an equal opportunity employer. Universal elements and all related
indicia TM & 2022 Universal Studios. All rights reserved. EOE
Keywords: NBC Universal, Orlando , Lead - Custodial (Park Services), Other , Orlando, Florida
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