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Call Center Representative at Orlando, FL

Company: Orlando, FL
Location: Winter Park
Posted on: August 7, 2022

Job Description:

Job Description Bistro Delight in Winter Park, FL is looking for one call center representative to join our team. Our ideal candidate is a self-starter, ambitious, and reliable. Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Responsibilities Schedule and confirm client appointments via phone and email. Facilitate and resolve client service requests. Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls. Provide excellent customer service through active listening. Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity. Upbeat, positive attitude and an approach to work rooted in professionalism. Set up client files and obtain necessary information. Meet personal/team qualitative and quantitative targets. Seize opportunities to up-sell products when they arise. Input data into the company computer platform to keep each customer record updated. Qualifications High school diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. We are looking forward to reading your application.

Keywords: Orlando, FL, Orlando , Call Center Representative at Orlando, FL, Other , Winter Park, Florida

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