Bell Person

Company: Spire Hospitality, LLC - Corporate Office
Location: Winter Garden
Posted on: August 6, 2022

Job Description:

Come be part of something big, where you make dream vacations a reality for all that visit the Grove Resort & Water Park, an expansive 106-acre hotel destination located just six miles from Walt Disney World--. The opportunity to grow your career is endless and abundant. We want you to be part of our large family of fun and rewarding experiences.

Join Spire Hospitality in helping create unforgettable guest experiences.

We're redefining hospitality with a focus on People, Passion, and Purpose. Join Us.

At SPIRE, we recognize that creating memorable guest experiences and delivering best-in-class performance for our investment partners begins with the team we have in place.

We know that every member of our team is vital to our ongoing success and has played an important role in achieving the industry-leading results we are known for today. Because we wholeheartedly believe that as a collaborative, focused, productive, and diverse team we go further, we always put people first.

When you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.

Job Overview: Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with room and features.

Responsibilities and Duties:
--- Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
--- Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages weighing up to 75 lbs. onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.
--- Read and match luggage tags, write claim tickets and detach portion to give to guest.
--- Organize and store luggage as necessary in a designated area.
--- Escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
--- Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
--- Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner
--- Deliver morning newspapers, Checkout packets, mail, packages, faxes, etc. to specific guest rooms.
--- Clean and polish carts and other equipment used in the department.
--- Answer the Bell Desk phone and provide information as needed.
--- Other duties as assigned by the supervisor such as assisting as door person or Valet when necessary.

Specific Job Knowledge and Skills:

Keywords: Spire Hospitality, LLC - Corporate Office, Orlando , Bell Person, Other , Winter Garden, Florida