Keyholder
Company: GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC
Location: Casselberry
Posted on: August 6, 2022
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Job Description:
Job DetailsLevelEntryJob LocationLongwood - Casselberry,
FLPosition TypeFull TimeEducation LevelNot SpecifiedSalary
Range$16.50 HourlyTravel PercentageNoneJob ShiftFull TimeJob
CategoryRetailSummarySUMMARYUnder the direct supervision of the
Team Leader (TL), this is a non-exempt leadership role. The primary
responsibilities of the Keyholder are to ensure world-class
customer service, POS sales, facility security and maintenance, and
processing merchandise. The Keyholder's goal is to ensure the
efficient and cost effective operation of the GICF retail stores
through security of corporate assets, customer relations, sale of
donated goods, and accurate cash register operations, in order to
maximize profitability and increase training opportunitiesESSENTIAL
FUNCTIONS/DUTIESEnsures 100% world-class customer serviceOpens and
closes as required including assigning POS drawers, providing
change for cashiers, documenting Team Member absence, assigning
duties as applicable. handling and processing of incoming donation
flow in and outEnsures loss prevention and risk management policies
and procedures. Ensures a neat, clean, organized, and safe
facility. Assists in the proper inventory control and rotation of
apparel and hard goods in a timely manner to ensure a full and
fresh inventory. Keeps abreast of merchandise knowledge, industry
trends and competitive pricing.Ensures statistical counts (i.e.,
donor counts, apparel hung, rotation count, etc.) are completed in
an accurate and timely manner. Completes register pulls, readings,
cash reports, daily activity reports, transmittal of reports and
daily deposits in accordance with Goodwill's policies and
procedures as required.Performs assigned duties within the
framework of our Guiding Principles and Core Values.May be asked to
participate in activities outside of Goodwill.Attends in-service
and related training as assigned by the TL. Performs other duties
as assigned by the
TL.QualificationsQUALIFICATIONS/COMPETENCIESExperience in business
setting preferred.G.E.D. or high school diploma preferred.Basic
computer skills required.PHYSICAL REQUIREMENTS:Able to bend, reach
and stand for extensive periods of time and lift up to forty
pounds. May be required to lift heavier goods/items with the
assistance of another team member.Able to perform tasks that
require repetitive motion; i.e., tagging or hanging clothes. Manual
dexterity is required.SPECIAL REQUIREMENTS:Must be willing and able
to work evenings and weekends.Must have a reliable means of
transportation.Critical Performance FactorsEfficiency (Location vs
goal)Transaction Value (Location vs goal)Donor Value (Location vs
goal)Sales per Labor Hour vs LY (Location vs goal)Sales vs Budget
(Location vs goal)Payroll as a percent of revenue (Location vs
goal)Retention (New Hire 90 day retention and annual retention vs
LY)Customer Service (Internal and External)Operations - GGC
Internal Audit metric scoreSafety - GGC Safety metric
scoreAttendance - Works schedule as assigned, notify leadership as
needed with no recurring issuesQuality of Work - (Attitude, sense
of urgency, image, productivity, individual safety performance)
Customer Service (10 second rule internal and external customers,
smile, integrity of process and feedback)Work Quantity - One-Day
Processing, consistently meets production count goalsEducation
and/or Experience:High School education or equivalent is required.
A minimum of two (2) years retail and one (1) year supervisory
experience. Prefer working experience with people who have
disabilities and/or previous Goodwill experience.Math Ability:Level
3: Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume. Ability to apply concepts of basic
algebra and geometry.Computer Skills: To perform this job
successfully, an individual should have beginner knowledge of MS
Word, Excel, and Outlook.Supervisory Responsibilities: This
position has supervisory responsibilities but no subordinate
supervisors.Purchasing Authority: No Purchasing AuthoritySPECIAL
CONDITIONS OF EMPLOYMENT(e.g. physical or environmental
requirements, irregular work schedule, required license or
certification, background check)Physical and Environmental
Requirements:1. Regularly lift and /or move up to 40 pounds and
occasionally lift and/or move up to 100 pounds with assistance.2.
Vision abilities required by this job include: close, distance,
color, peripheral vision, depth perception, and the ability to
adjust focus.3. Standing and walking for long period of time.4. The
noise level in the work environment is usually moderate (examples:
business office with computers and printers, light
traffic).Language Ability:Level 3: Ability to read and interpret
documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write reports and
correspondence. Ability to speak effectively before
groups.Reasoning Ability:Level 4: Ability to solve practical
problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to
interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.Goodwill Industries of Central Florida is
committed to equal opportunity for all employees and applicants. As
a proud Equal Opportunity Employer (EOE), we do not discriminate
based on race, color, national origin, ancestry, citizenship
status, religion, sex, sexual stereotyping, sexual orientation,
gender, gender identity, gender expression, age, marital status,
mental or physical disability, medical condition, genetic
information, military or veteran status, pregnancy (which includes
pregnancy, childbirth, and medical conditions related to pregnancy,
childbirth, or breastfeeding), or any other protected
characteristic. Employment may be contingent upon Goodwill
Industries of Central Florida receipt of an acceptable and
job-related drug test, motor vehicle report, and/or reference
check, as applicable and permissible by law.Drug Free Workplace
Keywords: GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC, Orlando , Keyholder, Other , Casselberry, Florida
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