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Keyholder

Company: GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC
Location: Casselberry
Posted on: August 6, 2022

Job Description:

Job DetailsLevelEntryJob LocationLongwood - Casselberry, FLPosition TypeFull TimeEducation LevelNot SpecifiedSalary Range$16.50 HourlyTravel PercentageNoneJob ShiftFull TimeJob CategoryRetailSummarySUMMARYUnder the direct supervision of the Team Leader (TL), this is a non-exempt leadership role. The primary responsibilities of the Keyholder are to ensure world-class customer service, POS sales, facility security and maintenance, and processing merchandise. The Keyholder's goal is to ensure the efficient and cost effective operation of the GICF retail stores through security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations, in order to maximize profitability and increase training opportunitiesESSENTIAL FUNCTIONS/DUTIESEnsures 100% world-class customer serviceOpens and closes as required including assigning POS drawers, providing change for cashiers, documenting Team Member absence, assigning duties as applicable. handling and processing of incoming donation flow in and outEnsures loss prevention and risk management policies and procedures. Ensures a neat, clean, organized, and safe facility. Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory. Keeps abreast of merchandise knowledge, industry trends and competitive pricing.Ensures statistical counts (i.e., donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner. Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill's policies and procedures as required.Performs assigned duties within the framework of our Guiding Principles and Core Values.May be asked to participate in activities outside of Goodwill.Attends in-service and related training as assigned by the TL. Performs other duties as assigned by the TL.QualificationsQUALIFICATIONS/COMPETENCIESExperience in business setting preferred.G.E.D. or high school diploma preferred.Basic computer skills required.PHYSICAL REQUIREMENTS:Able to bend, reach and stand for extensive periods of time and lift up to forty pounds. May be required to lift heavier goods/items with the assistance of another team member.Able to perform tasks that require repetitive motion; i.e., tagging or hanging clothes. Manual dexterity is required.SPECIAL REQUIREMENTS:Must be willing and able to work evenings and weekends.Must have a reliable means of transportation.Critical Performance FactorsEfficiency (Location vs goal)Transaction Value (Location vs goal)Donor Value (Location vs goal)Sales per Labor Hour vs LY (Location vs goal)Sales vs Budget (Location vs goal)Payroll as a percent of revenue (Location vs goal)Retention (New Hire 90 day retention and annual retention vs LY)Customer Service (Internal and External)Operations - GGC Internal Audit metric scoreSafety - GGC Safety metric scoreAttendance - Works schedule as assigned, notify leadership as needed with no recurring issuesQuality of Work - (Attitude, sense of urgency, image, productivity, individual safety performance) Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)Work Quantity - One-Day Processing, consistently meets production count goalsEducation and/or Experience:High School education or equivalent is required. A minimum of two (2) years retail and one (1) year supervisory experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.Math Ability:Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Computer Skills: To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook.Supervisory Responsibilities: This position has supervisory responsibilities but no subordinate supervisors.Purchasing Authority: No Purchasing AuthoritySPECIAL CONDITIONS OF EMPLOYMENT(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)Physical and Environmental Requirements:1. Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.2. Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.3. Standing and walking for long period of time.4. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).Language Ability:Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.Reasoning Ability:Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Goodwill Industries of Central Florida is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Goodwill Industries of Central Florida receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.Drug Free Workplace

Keywords: GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC, Orlando , Keyholder, Other , Casselberry, Florida

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