Casual Team Member R51596
Company: JOANN
Location: Tavares
Posted on: August 6, 2022
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Job Description:
SUMMARYThe Team Member's responsibility first and foremost is to
deliver a premium customer experience by inspiring creativity
within our customers and making JOANN their happy place! All Team
Members drive sales through advanced product knowledge, innovative
merchandising, and cutting counter accuracy. The Team Member's role
is to create an exceptional in-store experience and provide
excellent customer service by interacting and engaging with
customers. The Team Member will also embody characteristics and
perform duties of Brand Ambassador, Operational Excellence,
Business Acumen, and Inspirational Leader.ESSENTIAL
RESPONSIBILITIESBRAND AMBASSADOR AND CUSTOMER SERVICEGreets every
JOANN customer and uses the F.A.S.T. service model to meet the
customer's needsAsks open-ended questions to learn about customers'
project needs and escorts them to the desired product's
locationEngages in friendly conversation with customers about their
projects while serving them at the cutting counter, cash register,
and sales floorOPERATIONAL EXCELLENCEProcesses customer
transactions at the cutting counter and cash register in an
efficient and friendly manner with professionalism and
precisionStocks shelves accurately according to planogram while
maintaining a high level of productivity and close attention to
detailMaintains high standards throughout the sales floor by
cleaning and recovering shelves, putting away returns, and cleaning
up any spills/messes with a sense of urgencyBUSINESS ACUMENInvites
customers to participate in store activities such as Education
Classes, Custom Framing, and any other eventsProactively drives
sales through product knowledge, suggestive selling, innovative
merchandising and building strong customer relationships to the
JOANN brandWorks to minimize shrink in the store by following
proper policies and procedures including, but not limited to,
cutting counter accuracy, remnants, damages, and inventory
managementINSPIRATIONAL LEADERAssists other Team Members with tasks
to ensure that the team exceeds expectations set by Store
ManagementWorks with Store Management and other Team Members on
projects in a friendly and professional mannerAssists with training
new Team Members on running the register, cutting fabric, stocking
shelves, and customer servicePHYSICAL REQUIREMENTSStand during an
entire shift (other than normal break time).Continuously walk
around all areas of the store throughout shift.Read written
instructions, reports, and other information on paper and computer
screens.Orally communicate with customers and other team members on
consistent basis throughout their shift.Input data on computer
keyboard and handheld units.Use 2-way radios (hear incoming
messages and provide verbal response).Push/pull merchandise with
appropriate equipment (carts, bins, etc.) to and from backroom and
sales floor.Lift, place, and arrange items on shelves and
racks.Bend down and reach above head.Climb and descend
ladder.Individually lift up to 49 pounds, and group lift up to 97
pounds (under 2 lbs on a constant basis, 10 lbs on a frequent
basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts
on an infrequent basis).EXPECTED AVAILABILITYPart-time status
requires availability that meets the needs of the store. Part-time
Team Members are generally scheduled to work less than an average
of 30 hours per week in a measurement period, as defined by JOANN
and are not guaranteed any particular number of hours per week.
Open availability is defined as the ability to work any and all
hours required without restrictions as to the time of day or day of
week, including, but not limited to, days, evenings, weekends,
overnight shifts, and holidays. Hours are scheduled according to
needs of the store and the team member's availability. Relocation
may be required for career progression.EDUCATION /
EXPERIENCEEducation Minimum: High School Diploma, GED, or
equivalentExperience Minimum: 0-2 Years experienceExperience
Preferred: 1+ years experience in a customer centric environment
preferredThis position will be located at:365 E Burleigh Blvd
Tavares, FL 32778-2201JOANN is an Equal Employment Opportunity
Employer. This job summary is intended to be brief and does not
list all duties for this position. Nothing in this job description
should be construed as an express or implied contract of
employment. JOANN is an at-will employer, which means that your
employment may be terminated by JOANN or yourself with or without
notice or cause unless the at-will arrangement is modified by a
written agreement signed by both you and and authorized
representative of JOANN.
Keywords: JOANN, Orlando , Casual Team Member R51596, Other , Tavares, Florida
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