Executive Steward
Company: Marriott International
Location: Orlando
Posted on: June 25, 2022
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Job Description:
Posting Date Jun 14, 2022
Job Number 22099582
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Orlando Grande Lakes, 4012 Central
Florida Parkway, Orlando, Florida, United States
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
At more than 100 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. As the premier worldwide provider of luxury experiences, we
set the standard for rare and special luxury service the world
over. We invite you to explore The Ritz-Carlton.
JOB SUMMARY Manages the daily kitchen utility operations and staff.
Areas of responsibilities include dish room operations, night
cleaning, back dock cleaning and maintenance, banquet plating and
food running. Supervises kitchen employees not actively engaged in
cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to
continually improve guest and employee satisfaction while
maintaining the operating budget. CANDIDATE PROFILE Education and
Experience High school diploma or GED; 4 years experience in the
procurement, food and beverage, culinary, or related professional
area. OR 2-year degree in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 2 years
experience in the procurement, food and beverage, culinary, or
related professional area. CORE WORK ACTIVITIES Managing Day-to-Day
Operations Orders and manages necessary supplies. Ensuring workers
have supplies, equipment, tools, and uniforms necessary to do their
jobs. Schedules events, programs, and activities, as well as the
work of others. Monitors the inflow of ordered materials and the
maintenance of current materials. Conducts china, glass and silver
inventories. Controls inventories of food, equipment, smallware,
and liquor, and report shortages to designated personnel. Inspects
supplies, equipment, and work areas in order to ensure efficient
service and conformance to standards. Investigates reports and
follows-up on employee accidents. Manages all equipment, china,
glass and silver (e.g., adequate clean supplies of each).
Supervises employees ability to follow loss prevention policies to
prevent accidents and control costs. Enforces proper cleaning
routines for serviceware, equipment, floors, etc. Enforces proper
use and cleaning of all dish room machinery. Ensures all food
holding and transport equipment is in working order. Ensures
compliance with all applicable laws and regulations. Ensures
compliance with food handling and sanitation standards. Informs
and/or updates the executives, the peers and the subordinates on
relevant information in a timely manner. Leading Kitchen Team
Utilizes interpersonal and communication skills to lead, influence,
and encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example.
Supervises and manages employees. Manages all day-to-day
operations. Understands employee positions well enough to perform
duties in employees' absence. Provides the leadership, vision and
direction to bring together and prioritize the departmental goals
in a way that will be efficient and effective. Ensures and
maintains the productivity level of employees. Serves as a role
model to demonstrate appropriate behaviors. Achieves and exceeds
goals including performance goals, budget goals, team goals, etc.
Celebrates successes by publicly recognizing the contributions of
team members. Encourages and builds mutual trust, respect, and
cooperation among team members. Communicates performance
expectations in accordance with job descriptions for each position.
Establishes and maintains open, collaborative relationships with
employees. Participates in the management of department's
controllable expenses to achieve or exceed budgeted goals. Strives
to improve service performance. Solicits employee feedback.
Understands the impact of department's operation on the overall
property financial goals and objectives. Ensuring Exceptional
Customer Service Attends meetings and communicates with executive,
peers, and subordinates as an effort to improve quality of service.
Manages day-to-day operations, ensures the quality, standards and
meeting the expectations of the customers on a daily basis.
Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement. Managing and Conducting Human
Resource Activities Provides guidance and direction to
subordinates, including setting performance standards and
monitoring performance. Recruits, interviews, selects, hires, and
promotes employees in the organization. Trains employees in safety
procedures. Provides feedback to individuals based on observation
of service behaviors. Reviews employee satisfaction results to
identify and address employee problems or concerns. Ensures
disciplinary procedures and documentation are completed according
to Standard and Local Operating Procedures (SOPs and LSOPs) and
support the Peer Review Process. Ensures property policies are
administered fairly and consistently. Ensures utility staff is
properly trained regarding sanitation, equipment handling and
chemical usage. Participates in employee progressive discipline
procedures. - Marriott International is an equal opportunity
employer. -We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law.
Food and Beverage & CulinaryRequired
Keywords: Marriott International, Orlando , Executive Steward, Other , Orlando, Florida
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