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Sr. Engagement Leader

Company: Kore.ai
Location: Orlando
Posted on: June 25, 2022

Job Description:

JOB DESCRIPTION: Senior Engagement Leader Who is Kore.ai?Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.POSITION / TITLE: Senior Engagement LeaderThe Senior Engagement Leader(EL) is the primary manager for the overall definition, delivery and planning of Kore platform implementation and integration for various clients. The EL will serve as a liaison between Kore and the clients to ensure all requirements are implemented on schedule and within budget. EL will manage multiple clients and drive business value / ROI for clients from implementations.The EL is also responsible for leading and motivating the team and is viewed by clients as the primary contact for a wide variety of issues related to their implementations and integrations. The EL will coordinate global resources, partners, support teams. EL will also need to be able to partner effectively with client and partner stakeholders, deliver under tight deadlines, have strong communication skills and have the ability to manage multiple projects at one time. EL will manage the services P&L for the region.RESPONSIBILITY -

  • Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
  • Brings client context from close delivery experience, lead delivery set-up governance & works closely with clients and service line delivery teams.
  • Owns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and optimization.
  • Responsible to set-up delivery and governance rigor and reviews delivery and financial metrics, assess risk and drive mitigation plans, creates and review SoW / work orders to better address delivery issues, and resolves/escalates platform related issues closely working with platform teams.
  • Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
  • Directs team activities to ensure full collaboration and partnership and leveraging the company's full complement of resources to support the business.
  • Engage with senior level client contacts across all areas of the client's business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
  • Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
  • Continually increase knowledge of the client's business (and industry) often serving as the client's first line consultant.
  • Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
  • Effectively plan work, communicate changes, and troubleshoot problems, assuring that the client and company commitments are kept.
  • Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
  • Effectively "on-board" new client relationships.
  • Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.EXPERIENCE REQUIRED
    • A minimum of 15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm.EDUCATION QUALIFICATION -
      • Bachelor's degree, or equivalent professional experience LOCATION - US

Keywords: Kore.ai, Orlando , Sr. Engagement Leader, Other , Orlando, Florida

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