Product Support Representative Position:
Company: Nesco Resource
Posted on: May 16, 2022
Product Support Representative,
Provide customer service support, via telephone, fax, online chat,
and email for company products and services.
Manages customer information, account retention, and
troubleshooting customer problems. Documents customer problems for
customers in the Maintenance Online Management System (MOMS) and
help desk application.
This responsibility includes ensuring service requirements are
protected and accounted for in accordance with set standards.
Required Skills PC literate; Windows, Microsoft Office,
troubleshooting skills, Customer service, good writing and verbal
skills, data entry, communication, and mechanical skills,
Shift work will be required based on operational needs
Desired Skills Familiarity with tolls system maintenance, repair,
system administration but not required. Linux OS, A+, desired but
High School diploma or general education degree (GED) required.
Post High School education preferred.
Ability to read and comprehend simple instructions, short
correspondence, and memos.
Ability to write simple correspondence. Ability to effectively
present information in one-onon and small group situations to
customers, clients, and other employees of the organization.
Reasoning Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables
in standardized situations. Physical Demands The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to sit; use hands to finger, handle, or feel and talk or
The employee is occasionally required to stand; walk and reach with
hands and arms.
The employee must occasionally lift and/or move up to 25
Keywords: Nesco Resource, Orlando , Product Support Representative Position:, Other , Orlando, Florida
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