Product Support Representative Position:

Company: Nesco Resource
Location: Orlando
Posted on: May 16, 2022

Job Description:

Product Support Representative,
Provide customer service support, via telephone, fax, online chat, and email for company products and services.
Manages customer information, account retention, and troubleshooting customer problems. Documents customer problems for customers in the Maintenance Online Management System (MOMS) and help desk application.
This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.
Required Skills PC literate; Windows, Microsoft Office, troubleshooting skills, Customer service, good writing and verbal skills, data entry, communication, and mechanical skills,
Shift work will be required based on operational needs
Desired Skills Familiarity with tolls system maintenance, repair, system administration but not required. Linux OS, A+, desired but not required.

Education
High School diploma or general education degree (GED) required. Post High School education preferred.

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in one-onon and small group situations to customers, clients, and other employees of the organization. Reasoning Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to stand; walk and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds.

Keywords: Nesco Resource, Orlando , Product Support Representative Position:, Other , Orlando, Florida