Team Support Coordinator

Company: National Airlines
Location: Orlando
Posted on: May 15, 2022

Job Description:

National Airlines, based in Orlando, FL, operates a fleet of B747, B757 and A330 aircraft to provide customers with a broad array of domestic and international operations. National Airlines specializes in time sensitive and special handling requirements, utilizing 757-200, 747-400 and A-330 aircraft to accomplish its missions worldwide.

Job Title: Team Support Coordinator

Location: Orlando, Florida

Department: Travel/Maintenance

Reports To: Senior Corporate Travel Manager

FLSA Status: Non-Exempt

Position Summary: Provides clerical, administrative and travel support to a select group at National Airlines. The Team Support Coordinator currently reports to the Sr. Corporate Travel Manager and will be responsible to assist designated employees with travel arrangements while assisting with the requirements for travel on company aircraft, updating data systems and with reconciliation of travel charges and policy compliance. Below is a list of the primary functions, but not limited to:

Essential Functions:

- Responsible for monitoring flight operations to assist Maintenance and Loadmaster teams (Crew Members) with travel arrangements (airline/car rental, hotels and ground transportation). Requests will be via email, phone or walk up.

- Responsible for coordination with key departments to confirm all documentation is completed before the crew member travels on the company aircraft.

- Responsible to meet regularly with support department key team members, make recommendations to improve office efficiencies and assist with the implementation process.

- Travel bookings will be done via online travel tool Concur through our dedicated travel management company or direct with select vendors due to safety restrictions.

- Assist with re-booking and cancelling of travel services when there has been a charter flight change. Note, this happens often due to the nature of ad-hoc charter business.

- Assist with utilizing unused tickets on file for travelers.

- Maintains updates into databases for Maintenance and Loadmasters, including AIMS a crew scheduling system.

- Assist with credit card and virtual card reconciliation.

- Provide communication to travelers about their reservations.

- Work with the NAL Corporate Travel Manager to manage compliance to company travel policy and preferred vender programs.

- Answer travel inquiries, last minute changes and customer service issues.

- Interface with travel vendors to request receipts or book group travel needs.

- Works with information that may be of a confidential nature. Uses moderate discretion; works under general supervision.

Supervisory Responsibility: No

Qualifications:

- Travel agent experience preferred with domestic and international destinations and knowledge of travel systems, including Concur.

- Proficient in Microsoft Office based products (Word, Excel, PowerPoint).

- Good Customer Service skills, thinking proactively and take initiative.

- Detail oriented, able to multitask, self -starter.

- Team player, ability to work independently and with others when needed.

Good communication and interpersonal skills.
Maintain a professional and positive attitude.
- Able to work in a fast-paced environment.

Location

- Corporate Office Orlando

Hours

- Afternoons

- Weekends

Hourly Rate:

- Hourly competitive salary

- Company benefits including medical/dental/vision/life insurance/Vacation-PTO and paid holidays (Full-time Only)

Physical Requirements:

Prolonged periods of sitting.
Must be able to lift up to 15 pounds at a time.
The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.

Keywords: National Airlines, Orlando , Team Support Coordinator, Other , Orlando, Florida