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Account Specialist - AMCO

Company: Ravago
Location: Orlando
Posted on: May 15, 2022

Job Description:

PURPOSE OF ROLE:
The focus of the Account Specialist is to provide primary customer service support and partner with outside sales to manage daily activities for their assigned customer accounts. The Account Specialist serves as the point of contact for customers' requests and transactions, and coordinates fulfillment of shipping orders. The objective of the position is to assist in the sales process, making transactions easier for both the sales team and customers, while operating under Amco's guidelines and procedures.
ESSENTIAL FUNCTIONS:


  • Coordinates and owns the order flow across multiple department within Amco
  • Processes customer purchase order and all related requests
  • Ensures the transaction meets acceptable profit requirements and shipment deadlines
  • Provides proper documentation and certifications related to the transaction
  • Maintains all customer specific information within the Amco operating system
  • Coordinates order flow across multiple departments within Amco
  • Follows guidelines in submitting accurate and complete requests/paperwork to other departments by appropriate deadlines
  • Works in conjunctions with the Sales Representative to ensure customers are invoiced correctly at the time of shipment
  • Communicates order status to customers, including backorder information, blanket order status and future order confirmations
  • Assists in all proactive duties aimed at executing soft sales, managing targets and maintain current accounts
  • Contributes to the team's success by assisting with coverage during absences
  • Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessment of options and reaching logical accurate conclusions from available information
  • Stays up-to-date on development related to the company, profession, resources and technology
  • Evaluates and makes recommendations to Management in regards to business practices
  • Assists with additional projects as needed
  • All other duties as assigned

    KNOWLEDGE / QUALIFICATIONS / SKILLS / EXPERIENCE

    • Excellent communication skills, both written and verbal
    • Proficiency in Microsoft Office: Outlook, Word, Excel
    • Willingness to adapt in an evolving environment
    • Ability to maintain a high level of organization and prioritization
    • Strong analytical skills
    • Innate sense of urgency that provides proactive and consistent work
    • Proven ability to work well within a team and promote strong working relationships while maintaining a professional attitude and positive outlook
    • Capacity to produce a large quantity of error free work in a timely fashion
    • Experience in distribution and supply chain preferred
    • Bachelor's degree or equivalent work experience required

      PHYSICAL REQUIREMENTS:
      This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
      LOCATION:
      Orlando, FL
      NOTICE TO APPLICANTS:
      Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.
      Other details

      • Job Function Sales Support
      • Pay Type Hourly

        Apply Now

        • 1900 Summit Tower Blvd, Orlando, FL 32810, USA

Keywords: Ravago, Orlando , Account Specialist - AMCO, Other , Orlando, Florida

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