Company: Citrus Club
Posted on: January 16, 2022
Responsible for providing food and beverage STAR Service to Members
and Guests while consistently displaying the Three Steps of Service
at every opportunity. Work closely and coordinate with other team
members to ensure Member/Guest satisfaction and retention.
This position reports directly to the FB Director, Service
Director, and Banquet Manager with indirect reporting to the
Private Events Director, Captain, and General Manager.
Day to Day:
Maintain ClubCorp service standards as outlined in the FB Service
training program(s) at high standards
Responsible for food and beverage service to Members and guests,
adhering to the ClubCorp standards of service.
Complete and comprehensive knowledge of the a la carte menu is
mandatory, including daily features and specials that may not be
available directly on the menu.
Accurately execute Member/Guest orders and requests in an attentive
and timely fashion.
Know Member names and greet them promptly while providing a warm
welcome making them feel at home.
Ensure daily assignments and side work is complete in respective
areas to meet Club standards. Consistantly sanitize work areas,
refill/stock containers and supplies, etc.).
Assist fellow Employees, Members and guests to ensure delivery of
the Three Steps of Service without being directed. Be aware of team
members and the environment and participate as a member of the
Notify management of Member/Guest complaints at the time they
occur. Practice good service recovery by rectifying any complaints
as soon as possible.
Complete additional duties as assigned by the FB Director, Service
Director, Private Events Director, etc.
Possess clear knowledge of all various liquors, beer and wines
available at the Club.
Must be able to interact with Members/Guests professionally,
helping them with changes and last minute requests as needed.
All the other stuff we do:
Because of the fluctuating demands of the companys operation, it
may be necessary that each Employee Partner perform a multitude of
different functions therefore, as an essential part of your
position, you will be expected to help others when the occasion
arises, just as other Employee Partners are expected to help you.
Accordingly, you may be expected to perform other tasks as needed
or as directed.
Adhere to all of the various company, club and department written
mandatory standards of operations, policies and procedures,
manuals, memos, oral instructions, etc., all of which go to make up
the essential functions of the job.
Responsible for maintaining good conduct and safe working habits
while in all areas and assure that others are acting safely.
Follow all service department, club and corporate guidelines and
policies as instructed by supervisor, policies and manuals.
Attend all Service Training Meetings as requested.
Attend daily line-up and participate as requested.
Wear a clean and neat uniform that follows ClubCorp and your
property uniform standards daily
A high school diploma preferred.
Previous Food and Beverage experience preferred.
Food Handler and Alcohol Server Certifications as required by State
You have completed FB Service Training.
Excellent communication skills and articulate speech.
Ability to communicate and follow instructions.
You are comfortable working in both indoor and occasional outdoor
Keywords: Citrus Club, Orlando , Server, Other , Orlando, Florida
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