Company: Ripley Entertainment Inc
Posted on: November 22, 2021
Ripley Entertainment Inc. is the world's #1 small attractions
company, continuing to grow in popularity and brand recognition,
with more than 14 million visitors to over 95 attractions in 10
countries. Built on a foundation of a tiny daily newspaper cartoon,
which debuted in 1918, the company now appeals to families and
people of all ages with entertainment attractions around the world.
The company also has a long successful history in book publishing,
product licensing, radio, and television. Ripley's is a proud part
of the Jim Pattison Group, Canada's second largest private company
with sales of $12.7 billion and over 51,000 employees. More
information on our company can be found at www.ripleys.com or
The Desktop Administrator position supports personal computers and
mobile devices at Ripley's. The individual is responsible for
ensuring the product quality of the PCs delivered to our personnel.
We are looking for a high energy individual who is willing to grow
with our company. Customer service is the key to success in this
role, in which excellent communication and computer technical
skills are required. Candidates should love the attractions
The ideal candidate will understand employee support and be
familiar with setup, configuration and management of Windows
computers, Macs, and mobile devices. The candidate should be
familiar with systems deployment, systems management,
anti-virus/malware, productivity, and mobile device management
software packages. The Desktop Administrator will work with the
Network Manager, Systems Administrator, and Point of Sale team on
projects and support issues. The candidate must be a self-starter
with initiative to research new developments in software, hardware,
and systems management methodologies to improve Ripley's IT
environment. This position will require some travel and on-call
The position is a remote/work from home one, which will require
good internet speed and availability to support and work with
Ripley's employees. Even though the position is a remote/work from
home one, onsite work to support projects, employees, and meetings
will be required at times.
Role Specific Requirements:
Keen attention to detail.
Highly self-motivated and directed.
Excellent customer service skills.
Good oral communication skills.
Good interpersonal skills.
Ability to solve and troubleshoot issues under pressure.
Able to effectively manage the day-to-day issues along with project
Ability to prioritize and manage multiple projects/issues.
Key Job Responsibilities:
Configure Window and Mac personnel computers.
Administer and manage cell phones.
Manage helpdesk queue and assigned helpdesk tickets.
Use Windows Deployment Server (WDS) to create, maintain, and deploy
consistent system images to computers.
Create documentation for the setup/configuration of applicable
desktop systems, processes, and user support.
Administer KACE system management platform, configure & maintain
computer patching schedules.
Deploy and manage Advanced Endpoint Protection on computers.
Administer and maintain Active Directory user & computer
Install and manage PC backups.
Other job duties may be assigned.
Knowledge, Skills, and Abilities:
Four-year college diploma or One to three years of equivalent
Working knowledge of Windows 10
Working knowledge of Mac OS 10.15 and newer
Working knowledge of PC hardware with the ability to diagnose
problems and repair computers.
Working knowledge of iOS and Android for mobile devices.
Experience installing/supporting Office 365 and other productivity
Experience with Azure Active Directory user and group
Knowledge of system imaging software.
Knowledge of KACE, systems management software, a plus.
Knowledge of group policy is a plus.
Keywords: Ripley Entertainment Inc, Orlando , Desktop Administrator, Other , Orlando, Florida
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