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Call Center Coordinator

Company: Hilton Grand Vacations
Location: Orlando
Posted on: November 22, 2021

Job Description:

Job Description When you start a career at Hilton Grand Vacations, you become part of a family committed to helping you succeed both professionally and personally. We invest in your success through outstanding benefit programs, including educational assistance, flexible work hours, and the best parental leave in the business!-- As a Call Center Coordinator you will provide comprehensive administrative support to Call Center leadership and supports the various departments within the Direct Marketing Call Center.-- - --Generate and distribute all department reports including, but not limited to, payroll, timecard/hours worked, headcount, attrition, corrective action, coaching and/or other topics as requested by leadership - --Create/maintain reports and presentations, with a high level of comfortability using MS PowerPoint and Excel (including pivot tables) - --Process all new hire/transfers through IT for new logins, add to IP Table and to payroll roster; maintain weekly IP Table update for IT that contains all team members for access deletion, addition and or changes - --Update and maintain all department announcements; may include updates to TV displays and electronic bulletin boards; update birthday and anniversary calendars - --Schedule appointments, meetings, handle travel arrangements, update and maintain calendars, check emails, voice mails and answering phones - --Filing, faxing, copying, distributing mail, expense reports, check requests, and various other items - --Order department office supplies, headsets and replacement badges - --Plan and organize team luncheons, team building events, Shining Star and Holiday party - --Compose letters, memos, presentations, and compile/maintain spreadsheets - --Process and track all spiff forms - --Record and track team member attendance points and other data as needed; maintain employee electronic files - --May assist with preparation and tracking of corrective action forms - --Participate as an active member of the fun committee - planning and coordinating monthly call center events; plans/executes department decorations as needed.-- Qualifications WHY DO TEAM MEMBERS LIKE WORKING FOR US:-- - --Excellent health care options (medical, dental, and vision that encourage preventative care)-- - --Paid Time Off (PTO) that allows for rest, relaxation or recuperation-- - --All new Team Members are automatically enrolled in the HGV Retirement Savings Plan-- - --Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.-- - --Employee Stock Purchase Plan become an owner in our company. Eligible team members can purchase HGV common stock at a discount TYPES OF CANDIDATES WE---RE LOOKING FOR: - --High School Diploma-- - --Ability to work a flexible schedule - --Proficient in Microsoft Word, Excel, Outlook and PowerPoint - --Ability to work in a fast-paced environment, react quickly to changes and proactively resolve needs of leadership and department - --Ability to handle all matters with confidentiality and discretion Explore a grand career with Hilton Grand Vacations - where inspiration takes you places! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.-- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.--

Keywords: Hilton Grand Vacations, Orlando , Call Center Coordinator, Other , Orlando, Florida

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