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Outbound Supervisor

Company: Hilton Grand Vacations
Location: Orlando
Posted on: November 22, 2021

Job Description:

Job Description When you start a career at Hilton Grand Vacations, you become part of a family committed to helping you succeed both professionally and personally. We invest in your success through exceptional benefit programs, including educational assistance, flexible work hours, and the best parental leave in the business.-- As an Outbound Supervisor you will Supervise the day to day operations of a team of Outbound Vacation advisors. Increase package sales production through monitoring, side by side coaching, product knowledge coaching and development. Create and maintain a positive, productive and engaging team culture. Maintain VPG levels through ensuring quality sales process enhancements. Track team production, attendance and schedule adherence. Uphold and implement practices, policies and ethical standards. Able to work weekday and weekend as scheduled-- ESSENTIAL FUNCTIONS: - --Coaching and developing Team leads and Vacation advisors - --Side by side and recorded monitoring - --Tracking attendance, schedule adherence and sales performance at the member level - --Work with other departments to ensure all package sales are within sales guidelines - --Meeting and exceeding team and departmental package sales, budget and goals - --Positive, inspiring and motivating leader SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. - --Follow up on any system issues - --Verify room and tour availability as needed - --Confirm QA process has been followed as directed - --Manage PTO and schedule exception request for team members - --Assisting other team and shifts as needed Qualifications Do you have these skills? Then this role might be perfect for you! - --1 plus year of call center experience - --Ability to manage groups and individuals - --High School Diploma or GED - --1-3 years management or supervisory experience WHAT WE HAVE TO OFFER YOU:-- - --All of our leads are inbound transfers (No outbound calling)! - --We remained open and working full time through the pandemic. - --Excellent health care options (medical, dental, and vision that encourage preventative care) - --Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation - --All new Team Members are automatically enrolled in the HGV Retirement Savings Plan - --Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at our employee rate and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Hilton Grand Vacations, Orlando , Outbound Supervisor, Other , Orlando, Florida

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