Pre-Planning Advisor Trainee

Company: SCI Shared Resources, LLC
Location: Apopka
Posted on: November 22, 2021

Job Description:

Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Working from home or presenting to client families in the field, the Pre-Planning Advisor (PPA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community.
JOB RESPONSIBILITIES
Lead Generation
Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards

Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars

Obtains referrals from families served by the location by following up through visits with families after the service

Networks and builds community and civic relationships

Explains and presents Dignity Memorial Personal Planning Guide presentations to families served and referred families

Maintains and tracks activity levels to ensure productivity

Remains flexible with schedule to achieve results; often works nights and weekends

Build Relationships with Families
Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through

Responds to client inquiries in a timely, respectful, sensitive and professional manner

Supports families in time of grief with acts of kindness

Connects with families through listening, honest communication and genuine concern

Develops an understanding of each familys unique needs and offers solutions that provide value to them

Stays in touch with families to ensure satisfaction

Prepares for all appointments and performs all procedures with professionalism and attention to detail

Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships

Builds trust-based relationships to earn the right to ask for referrals

Earns the right to gain referrals to offer protection to protect family members, and the familys relatives and friends, by educating them on the benefits of pre-planning

Teamwork
Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff

Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future

Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

Acts as one team, setting arrangement continuation visits within two to three days after the service

Shares family concerns with rest of the SCI team

MINIMUM Requirements
Education
High school education or equivalent

1-2 years of college or equivalent experience

License
Current state/province issued drivers license with an acceptable driving record

In states/provinces where required, must hold a Funeral Directors License to perform this role

Experience
Sales experience or one to two years industry experience or equivalent education

Previous experience with Customer Relationship Management (CRM) systems is a plus

Knowledge, Skills and Abilities
Basic computer and technology skills within a sales environment

Ability to work well in a team, as well as independently

Ability to work beyond standard hours as the need arises

Good driving record

Good work ethic

High-level of integrity

Creative, outgoing and energetic

Comfortable presenting in front of others

Desire to help others

Bilingual, knowledge of another language is a plus

Postal Code: 32712
Category (Portal Searching): Sales
Job Location: US-FL - Apopka
Req ID: Req.101193
Position Type: Part time
Who we are. What we do.
We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.
The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.
"SCI refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V
SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.
On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

Keywords: SCI Shared Resources, LLC, Orlando , Pre-Planning Advisor Trainee, Other , Apopka, Florida