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Collections Operations Administrator @ South Park

Company: Diamond Resorts International
Location: Orlando
Posted on: October 14, 2021

Job Description:


Under general direction, the Collections Operations Administrator is responsible for assisting work flow processes related to the Collections department.


  • Assists with work flow processes related to the Collections department.
  • Maintains working knowledge of departmental functions and able to perform the tasks within business needs
  • Creates, maintains, and distributes reports on a directed basis.
  • Develops, processes, and tracks invoices, training materials, new hire on-boarding, flow charts, policies and procedures and Standard Operation Policies (SOPs).
  • Responsible for creating new templates, mail merges, or general work flow to better assist department.
  • Assists the Collections department with administrative duties as directed by management.
  • Administers routine coverage during team members' vacation time.
  • Maintains and develops various functions and tasks as assigned.
  • Maintains department adminstrative functions.
  • Assists, monitors, and completes special projects as assigned per management.
  • Tracks department volume and updates departmental communication devices with updates.
  • Assists with forecasting and estimating various metrics.
  • Maintains and develops policies and procedures.
  • Develops new training materials for the department's use.
  • Responsible for coordinating onboarding and training for new hires.
  • Coordinates all department activities, projects, orders, and events.
  • Maintains and creates various reports for distribution to various parties.
  • Listens and coaches team members on calls when necessary.
  • Repsonsible for updating department contests and incentive programs.
  • Assists with organizing departmental folders to include agent logs.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.
  • High School Diploma or equivalent.
  • A minimum of six (6) months of experience in the call center and/or collections field required.
  • A minimum six (6) months of supervisory experience in the call center and/or collections field required.


Provides immediate supervision to direct reports. Oversees and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection and training processes, as assigned. May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.


  • This position does not require licenses or certifications.

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Highly organized.
  • Attention to detail.
  • Quick learner.
  • Competent in writing documents.
  • Ability to meet and exceed assigned deadlines.
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Understand how to develop and implement business strategies.
  • Ability to interpret and create policies, procedures and manuals.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Competent in public speaking.
  • Performs well with frequent interruptions and/or distractions.
  • Basic math skills.


Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as ofAugust 02, 2021.If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated.As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.


Keywords: Diamond Resorts International, Orlando , Collections Operations Administrator @ South Park, Other , Orlando, Florida

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