Tour Guide

• Sells vacation ownership packages in a professional and ethical manner.
• Maintains a professional relationship with members, owners, and guests to develop trust and commitment towards the Company and for the product.
• Works within established pricing, FDI costs and present vacation ownership package options in accordance with specified guidelines and as directed by management.
• Encourages participation in the Company's member, owner, and guest referral program.
• Follows up with owners and members after the sale, based on established policies and procedures.
• Accountable for meeting acceptable tour-to-sale ratio (VPG).
• Responsible for completing all required Company trainings and compliance courses as assigned.
• Adhere to Company standards and maintains compliance with all policies and procedures.
• Perform other related duties as assigned.

• High school diploma or equivalent.

• No prior experience or training required.
• No supervisory experience required.

• This position does not include supervisory responsibilities.

LICENSE & CERTIFICATIONS

• This position does not require licenses or certifications.

• Ability to conduct oneself in a professional, ethical and unbiased manner at all times.
• Able to clearly explain the product and sales contract.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.)
• Excellent customer service skills.
• Excellent time management skills, including the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Able to effectively perform job duties with frequent interruptions and/or distractions.
• Able to establish and maintain cooperative working relationships with internal and external Customers.
• Ability to speak competently and confidently in a public setting.
• Basic math skills.