Installation Scheduler

The key functions of the SES Installation Scheduler role are the coordination and management of electronic security installation projects. The Installation Scheduler also manages various stages of the installation process from order visibility to on-time delivery to installation to order closure. These business activities include interfacing directly with customers, coordinating project implementation deliverables from start to finish in coordination with the District Installation Manager, Project Managers and/or District General Manager, interfacing with internal technician resources and subcontractors, establishing and meeting installation project schedules, ordering parts as needed, and driving customer satisfaction. The Installation Scheduler reports to the District Installation Manager.

Major Duties and Responsibilities

• Scheduling of Installation Technicians to ensure jobs are prioritized to meet requires customer completion dates with District Install Manager and Project Manager support.
• Drive installation process for all orders assigned from start to finish, working in close alignment with Project Managers and field leadership
• Coordination with PMs specific to subcontractors schedules, including the tracking of arrivals and departures to/from customer sites. 
• Review all new orders assigned for Customer Contact Information, Scope of Work, and Traditional/TIS allowances.
• Works closely as the primary customer contact to obtain good Customer Completion Dates (CCD) and determine accurate Projected Start Dates (PSD) when assigned this role by the District Install Manager.
• Maintain Electronic Installation Folders for all assigned orders.
• Manage changes to PSD and Project Scope inclusive of accessing impact of changes on triggering product to manufacturing, releasing through transportation, and assuring resources are scheduled.
• Own equipment related tasks specific to submitting approved schedule ordering, equipment tracking, process RMAs, and contacting vendor(s) to obtain service invoices.
• Review and submit subcontractor POs for approval and to Accounts Payable.  After each project is complete, clean up MOR, process signed CFIN in Solomon and closing out tasks/reports.
• Create and document action items and notes in Solomon and escalate as needed when action items are not met.
• Maintain installation schedule using Solomon or other company scheduling tools/systems for assigned orders.
• Assist in follow up with labor force via phone, e-mail, etc. on Customer expectations to meet PSD and CCD dates through script format.
• Other duties as assigned.

• High School Diploma or Equivalent required.
• Demonstrated ability to multitask in a fast paced working environment
• Requires a minimum of 1-3 years of experience in operations scheduling, operations support and/or project coordination.
• Ability to demonstrate and possess a working knowledge of the installation processes and systems, including an understanding of the overall order to cash process. These areas should include, but are not limited to:
  • Product and service offerings and deliverables;
  • Basic understanding of general construction management/coordination requirements (and general construction license and permit requirements is helpful).
• Requires a highly motivated individual with a combination of professional business skills and basic technical knowledge.
• Must be a leader with the ability to communicate effectively (oral/written), interact well with internal and external customers, and practice good problem solving skills.
• Must be proficient in the use of Excel, Word, Outlook, PowerPoint and other computer systems, as well as database management and project management system input and maintenance.
• Must be detail-oriented and organized with the ability to multi-task
• Must have effective written and verbal communication skills as well as a an ability to effectively communicate with customers as needed
• Occasional lifting of parts and equipment as needed.